Dell SonicWALL Global Support Services are designed not only to keep your security infrastructure current, but also to react swiftly to any problem that may occur. However, that’s not enough to keep your network safe these days, so our support services also include crucial updates and upgrades, the finest technical support, access to extensive electronic tools and timely hardware replacement.
More than a traditional break-fix service, Dell SonicWALL Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your Dell SonicWALL solution performing optimally.
Silver Support 8x5 provide for direct technical assistance during local business hours 8:00am – 5:00pm Monday through Friday, excluding holidays.
8:00 am - 5:00 pm local time is defined asfollows: