Dell™ SonicWALL™ provides telephone and Web-based support, unlimited software/firmware updates and upgrades, and hardware replacement (RMA) for units with an active support agreement. Dell SonicWALL's provide technical assistance during standard coverage hours, typically 8x5 or 24x7. A Dell SonicWALL technical specialist will work with you to remotely diagnose and identify software and hardware not performing to documented specifications.
Support also includes general assistance regarding usage, implementation and configuration on a limited basis. If you need installation, Dell SonicWALL will refer you to a certified value-added reseller or offer you one of our consulting services. The replacement product may be different. In the event of product obsolescence, Dell SonicWALL reserves the right to replace failing product with a product of like or better features and functionality.