Introducing Dell ProSupport
Professional, proactive and proven support services designed to address the technology challenges you face today.
Dell™ ProSupport™ starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:
- 7x24 direct access to Dell expert centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport options align to the way you use technology — rapidly responding to your needs, helping to protect your investment, your productivity and your sensitive data, and providing excellent proactive support services that can reduce the risk and complexity of managing your infrastructure.
Infrastructure Consulting Services
|SPEED OF RESPONSE||PROTECTION||PREMIUM PROACTIVE|
|Mission Critical — Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour on-site service* or optional 2-hour response with 6-hour hardware repair, Dell's proven critical situation response process and emergency dispatch.||Keep Your Hard Drive* — Enables you to control your sensitive data by retaining your hard drive and helps you comply with current data privacy regulations to help mitigate risks associated with regulatory or civil liabilities.||Enterprise-wide Contract — Provides excellent proactive capabilities through: |
Proactive Maintenance — Designed to maximize the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Remote Advisory Options — Provides telephone and internet access to technical expertise for specialized applications and solutions such as Microsoft® Exchange, virtualization and more.
Some key challenges facing IT departments today include simplifying operations, planning and building for scalability and improving utilization of their existing systems. Dell’s Infrastructure Consulting Services suite is organized into focused practice areas that signify the intersection of these common customer challenges and our domain expertise — including systems management, messaging, databases, virtualization/consolidation and storage.Storage installation
Go from factory to deployment with Dell storage installation services. Our modular suite of installation services allow you to customize the right package of services needed to rapidly implement your new system.Storage consolidation
Consolidation services provide a common platform to allocate and manage growing demands for data storage and helps reduce administrative effort by establishing a single management console. Dell's comprehensive approach to storage consolidation helps you accelerate productivity by delivering customized systems, software and services that ease management and can result in lower total cost of ownership.SAN implementation services
This service includes planning, design, configuration, project management and implementation of Dell/EMC storage arrays (DAS and SAN). This service is available for Dell/EMC storage system solutions only and is not currently available for Dell PowerVault™ or (non-Dell) EMC storage array solutions.Backup and recovery
To sustain the continued operation of your storage solution, you should engineer availability, security and reliability into every process from the outset. Dell can provide backup and recovery solutions that help ensure adequate procedures are in place to minimize or avoid data loss.Asset Recovery and Recycling Services
Proper disposal, reselling and donation of computer equipment is a time-consuming task that typically falls to the bottom of many IT to-do lists. Dell helps simplify the end-of-life processes for IT equipment in a way that can maximize value for your organization.Add a host
Dell provides for the design and implementation of a single Dell PowerEdge™ server or Dell PowerVault™ NAS (with approved operating system versions) as an additional host into an existing SAN or DAS solution.Add a JBOD
Dell provides for the basic design, installation and implementation of a single Dell enclosure as additional storage into an existing Dell PowerVault™ Storage Area Network (SAN) or Direct Attach Storage (DAS) solution.Dell Storage online training course
Arm your employees with the knowledge and skills they need to be as productive as possible. Dell offers comprehensive training services, which include hardware and software training, as well as PC skills and professional development classes. Dell training can help improve system reliability, maximize productivity and reduce end-user requests and downtime.