Support Services

Support Services

Avoid system downtime,
increase productivity

Across the industry, the nature of IT support and maintenance has evolved slowly. At Dell, we have a long history of innovation in system support and repair, but our latest capability — built on a foundation of vigilant sensors, big data, analytics, and IoT — is a revolution that will change the way you look at saving time and increasing availability.

Dell’s ProSupport suite, and support tools such as SupportAssist and TechDirect, shift age-old monitoring and maintenance routines from reactive to proactive, from passive to predictive, from manual to automated. At Dell, we are taking the “break” out of “break-fix."

And it’s not just innovative software. With ProSupport Plus, you get:
  • Priority access to ProSupport Engineers 24x7
  • Proactive automated support with Support Assist
  • Dedicated Technical Account Manager1
  • And much more
Become a part of the IT support and maintenance revolution.

1For ProSupport Plus for PCs and Tablets customers a Dedicated Technical Account Manager (TAM) is available with 1000 or more PC or tablet systems.

What we offer

For Servers, Storage & Networking

Whether you are a growing business or global organization, these support packages for enterprise systems provide the level of hardware and software support you need for peace of mind and optimized productivity.

For Business Client Systems

Dell introduces the most complete support for PCs, tablets, etc – the only complete support service combining priority access to expert support and proactive monitoring for automatic issue prevention and resolution.

Tools for Business Success

Vigilant sensors and analytical prediction enable scheduled maintenance instead of downtime—taking the “break” out of break-fix. In addition, you can monitor system health and repairs, by relying on Dell consoles, portals, and APIs.

For PCs & Tablets at Home

Tech support can be frustrating with long phone menus, hold times and being transferred again and again. Now, Dell Premium Support eliminates the hassle with SupportAssist technology.


What we offer

For Servers, Storage & Networking

Whether you are a growing business or global organization, these support packages for enterprise systems provide the level of hardware and software support you need for peace of mind and optimized productivity.

For Business Client Systems

Dell introduces the most complete support for PCs, tablets, etc – the only complete support service combining priority access to expert support and proactive monitoring for automatic issue prevention and resolution.

Tools for Business Success

Vigilant sensors and analytical prediction enable scheduled maintenance instead of downtime—taking the “break” out of break-fix. In addition, you can monitor system health and repairs, by relying on Dell consoles, portals, and APIs.

For PCs & Tablets at Home

Tech support can be frustrating with long phone menus, hold times and being transferred again and again. Now, Dell Premium Support eliminates the hassle with SupportAssist technology.

For Servers, Storage & Networking

Whether you are a growing business or global organization, these support packages for enterprise systems provide the level of hardware and software support you need for peace of mind and optimized productivity.

For Business Client Systems

Dell introduces the most complete support for PCs, tablets, etc – the only complete support service combining priority access to expert support and proactive monitoring for automatic issue prevention and resolution.

Tools for Business Success

Vigilant sensors and analytical prediction enable scheduled maintenance instead of downtime—taking the “break” out of break-fix. In addition, you can monitor system health and repairs, by relying on Dell consoles, portals, and APIs.

For PCs & Tablets at Home

Tech support can be frustrating with long phone menus, hold times and being transferred again and again. Now, Dell Premium Support eliminates the hassle with SupportAssist technology.

Contact Us