Parts and Labor Response Options

Parts and Labor Response Options

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Avoid unplanned downtime and ensure uptime to support IT demands

When you need to resolve a hardware problem, you need to do it quickly — and you need to keep costs down. We offer a flexible approach to technical support and allow you to choose the response time you need to support your business...

  • Next Business Day Service: After telephone-based troubleshooting, replacement parts and a ProSupport technician arrive on-site, the next business day.
  • Escalation management for critical support: 24x7 phone-based troubleshooting with emergency dispatch in parallel with troubleshooting for your most critical assets and a single point of contact to handle incident management, escalation and monitoring.

…and choose the service level that best meets your needs:

  • Same Day Service: 4-hour or 8-hour on-site parts and/or labor on-site support
  • Mission Critical Service: 2-hour, 4-hour or 8-hour on-site parts and/or labor on-site support and regular status updates for escalations
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