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SupportAssist

SupportAssist

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Automated proactive and predictive support technology


The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist* helps reduce your steps and time to resolution, often detecting issues before they become a crisis. Benefits include:
  • Value — SupportAssist is available to all customer at no additional charge.
  • Improve productivity — replace manual, high-effort routines with automated support.
  • Accelerate time to resolution — receive issue alerts, automatic case creation and proactive contact from Dell experts.
  • Gain insight and control — optimize enterprise devices with monthly ProSupport Plus reporting and get predictive issue detection before the problem starts.
SupportAssist is included with all support plans but features vary based on service level agreement.

Available Versions

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SupportAssist for PCs at Home

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SupportAssist for PCs at Home


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SupportAssist is the technology that powers your support experience. It is installed on your PC to ensure it is always running at its best. And with Premium Support Plus, you will enjoy features such as automated virus and malware removal as well as automatic PC performance optimizations. Learn More

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SupportAssist for Business Client Systems

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SupportAssist for Business Client Systems


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When a hard drive or battery fails, your work day and your business are disrupted. At Dell, we know you have more important things to do than troubleshoot issues. This is why we have introduced SupportAssist, the PC industry’s first automated proactive and predictive support technology that helps resolve issues faster and with less effort from you. Learn More

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SupportAssist for Enterprise Systems

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SupportAssist for Enterprise Systems


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When an issue is detected by SupportAssist, resolution begins as automatic notifications and the necessary diagnostic information are sent for troubleshooting. You will be contacted proactively, preventing issues from becoming costly problems. Learn More

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