SupportAssist for enterprise systems

SupportAssist for enterprise systems

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Prevent issues from becoming costly problems


SupportAssist for enterprise system includes remote monitoring, automated system state information collection, automatic case creation and proactive contact from Dell technical support on select Dell server, storage, and networking devices.

Available features vary depending on the Dell service level purchased for your system. Customers with ProSupport Plus take advantage of the full set of SupportAssist features, including predictive issue detection and monthly optimization reporting. A recent study found that ProSupport Plus with SupportAssist proactive monitoring and automated case creation resolves issues up to 90% faster than with basic warranty alone*

To further streamline support, TechDirect enables you to manage routine issues and parts dispatching through a self-service online portal, mobile app and APIs. Gain real-time access to all your Dell support cases anytime, anywhere and at no additional charge. TechDirect users around the globe experience up to a 90% boost in productivity after implementing this tool.

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SupportAssist for Servers
SupportAssist for Enterprise

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SupportAssist for Enterprise


SupportAssist for Servers
SupportAssist Enterprise monitors up to 300 Dell server or networking devices on a Windows or Linux management station without the need for a system management console. 

SupportAssist Enterprise Windows management server
SupportAssist Enterprise Linux management server

SupportAssist for OpenManage Essentials (OME)
SupportAssist for OpenManage Essentials (OME)

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SupportAssist for OpenManage Essentials (OME)


SupportAssist for OpenManage Essentials (OME)
SupportAssist for OpenManage Essentials (OME) can monitor Dell servers and storage, as well as Dell Networking devices that are configured for SNMP (Simple Network Management Protocol).
 
SupportAssist for OME

SupportAssist for Microsoft System Center Operations Manager
SupportAssist for Microsoft System Center Operations Manager (MS SCOM)

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SupportAssist for Microsoft System Center Operations Manager (MS SCOM)


SupportAssist for Microsoft System Center Operations Manager
SupportAssist for Microsoft System Center Operations Manager (MS SCOM), can be used with PowerEdge and PowerEdge VRTX servers that are Dell Server Management Pack Suite configured.

SupportAssist for MS SCOM

SupportAssist for EqualLogic SAN Head Quarters (SAN HQ)
SupportAssist for SAN Head Quarters (SAN HQ)

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SupportAssist for SAN Head Quarters (SAN HQ)


SupportAssist for EqualLogic SAN Head Quarters (SAN HQ)
SupportAssist for SAN Head Quarters (SAN HQ) can be leveraged on PS Series Storage products that are enabled in SAN HQ.

SupportAssist for SAN HQ

SupportAssist for EMCSCOS
SupportAssist for Enterprise Manager Storage Center Operating System (SCOS)

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SupportAssist for Enterprise Manager Storage Center Operating System (SCOS)


SupportAssist for EMCSCOS
SupportAssist for Enterprise Manager Storage Center Operating System (SCOS) can be used on the SCv2000 and SC7000 Series when enabled from SCOS.

SupportAssist for SCOS

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