TechDirect

TechDirect

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Tech-Direct

TechDirect enables you to manage technical support and parts requests

Efficient support management

Research has found most IT time is spent on tactical, basic operations and support. With the increase in technical complexities and device volume, traditional support routines are no longer sustainable. You need innovative, seamless tools to help your IT team streamline.
 
TechDirect provides you with a single online portal to manage technical support requests and parts dispatches. It saves time, increases productivity and available when and where you need it. Users report up to a 90% boost in productivity after implementing this tool.*

Business customers with Basic, ProSupport, ProSupport Plus and ProSupport Flex service agreements are invited to enroll today at TechDirect.com.
 
For enhanced end-to-end support, PC and tablet users, can use TechDirect with Dell SupportAssist — an application that enables proactive system checks, automated resolution and predictive analysis.

Available using

TechDirect is conveniently available through an easy to use online portal or APIs (application programming interfaces) that allow you to integrate features like support case management, warranty status checks and dispatch requests in to your preferred helpdesk.
Online Portal
Online Portal

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Online Portal


Online Portal
Submit technical support requests, dispatch replacement parts, manage SupportAssist alerts on PC and tablet health, receive account messages, and pull activity reports all from within the online portal, available 24x7x365 at TechDirect.com. Flexible account structuring is enjoyed by those supporting their Dell devices as well as the devices of their customers. This includes the Administrator user’s ability to add Technician users and group them into virtual teams for workflow efficiency.

Application Programming Interfaces
APIs (application programming interfaces)

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APIs (application programming interfaces)


Application Programming Interfaces
Dell provides the framework for you to integrate TechDirect functionality — support case management, warranty status checks and dispatch requests — into your preferred help desk. Go to TechDirect.com to get started.

For an enhanced end-to-end support experience, use Dell SupportAssist with TechDirect. SupportAssist is an application that enables proactive health checks, resolution and predictive analysis for Dell systems. Designed to simplify troubleshooting routines and accelerate time to resolution, SupportAssist will help you get ahead of issues before they turn costly. PC and tablet users can manage SupportAssist alerts from within TechDirect.

Learn more about automated proactive and predictive support offered with SupportAssist. 

 “I’ve never experienced better IT support than from Dell. It’s also truly proactive, anticipating problems and dealing with them before they occur.”

John Billington, SupportAssist user
Hugh Baird College, United Kingdom
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