When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 2 Year Gold Hardware Extended Warranty is available for Vertiv Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 8 port models. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.
Tech Specs
General
Service Included
Advance parts replacement
Location
Shipment
Return Shipment
At customer expense
Full Contract Period
2 years
Response Time
Next business day
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - advance parts replacement - 2 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 2 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Compatibility Information
Designed For
Cyclades ACS Console Server ACS8
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