When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 4 Year Silver Hardware Extended Warranty is available for the Vertiv Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 48 port models. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv.
Tech Specs
General
Service Included
Advance parts replacement
Location
Shipment
Return Shipment
At customer expense
Full Contract Period
4 years
Response Time
Next business day
Service Availability
12 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - advance parts replacement - 4 years - shipment - response time: next business day - availability: 12 hours a day / Monday-Friday
Technical support - phone consulting - 4 years - response time: 4 hours - availability: 12 hours a day / Monday-Friday - severity level 1/2
Technical support - phone consulting - 4 years - response time: 12 hours - availability: 12 hours a day / Monday-Friday - severity level 3/4
Compatibility Information
Designed For
Cyclades ACS Console Server ACS48
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