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Accidental Damage and Repair Services

Accidental Damage and Repair Services

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Recover from mishaps with Accidental Damage Service

Be ready for the unexpected with Accidental Damage Service

You can't always prevent surges, drops and spills at work or at home, but you can recover from mishaps fast with Dell’s Accidental Damage Service¹.

In the event that a system is accidentally damaged, you simply contact us directly. After we identify the cause and extent of damage, we provide the repair services needed.

What’s covered:
  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall
What’s not covered:
  • Damage due to fire
  • Intentional damage (such as hammer marks)
  • Normal wear
  • Cosmetic damage
  • Consumable parts (ex. bulbs, toner)
  • Theft (covered under Accidental Damage with Theft Service)
¹Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit contracts.

NOTE: Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
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