Transform your business outcomes through platforms, process automation and best practices
Whether it is increasing market share or customer base, or improving customer satisfaction, you need a partner who truly understands your business. As you strive to lead the market you operate in, amidst an increasingly competitive and complex market space, you need a partner who not only transforms your non-core business processes, but also brings expertise and tools to enable you to achieve your strategic business objectives.
With industry-leading automation and outsourcing services, Dell Business Process Outsourcing helps you realize benefits that reach well beyond cost savings. Our comprehensive portfolio delivers industry specific and technology enabled BPO solutions – solutions that have measurable impact on your core business. Our innovative Automated Full Time Equivalent (AFTE) solution is the heart of our BPO offerings. With a suite of tools that automates process and improves outcomes, AFTE lets you achieve automation through more than 40 methods and tools, which repeat specific steps without variation and with a high degree of accuracy. That means you can streamline your work processes, reduce errors, boost scalability and more.
Our BPO offerings address your core business. Unlike the other BPO services firms that offer stand-alone horizontal services, we deliver continuous value addition, innovation and automation that improves business outcomes with industry-specific platforms. With our focused, automated solutions you can reduce rework and improve straight-through processes, eliminate more than 30 percent labor on most business processes and improve productivity and quality of processing by about 10 to 15 percent. Ask us how.