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BPO for Customer Service

BPO for Customer Service

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BPO for Customer Service

Enhance customer experience and increase your business value

Good customer service is critical to successfully growing your business, retaining customers and protecting your company’s brand. But with consumer behavior and expectations changing rapidly, you need a strong customer service strategy.

Dell Services Business Process Outsourcing can help you ensure a consistent experience by way of standardized customer service processes. We have experience in delivering innovative and value-added business process outsourcing (BPO) services across customer service management. With our cloud-based approach and 360-degree view of the customers and operations, you will gain a competitive advantage by securing loyal customers and repeat business with front-office BPO solutions. Our comprehensive suite of customer relationship management (CRM) services built on our experience, strategic alliances, experience managing our own customers and innovative technology.

Our competencies include:

  • Lower total cost of ownership
  • Understand your customers better with state-of-the-art analytics and contact center technology
  • Drive smarter integration between customer experience, product design and marketing teams
  • A cloud-based approach with 360-degree view of the customers and operations.

 

 


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Take advantage of our global infrastructure, expertise, resources and staff to handle your core customer service functions.
Automated
Automated Full-Time Equivalent

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Automated Full-Time Equivalent


Automated
The Automated Full-Time Equivalent from Dell Services is a robotic process automation solution that helps you become more productive by reducing time, increasing accuracy, and cutting cost of business processes. Learn More

front office
Front-Office Solutions

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Front-Office Solutions


front office
We will help you find the customer service management solution that is right for your company.

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Need help? We're here for you.
Call 1-800-456-3355