Service Desk

Service Desk

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Service Desk

Simplify, automate and streamline your help desk management tasks

The continued growth and adoption of mobile devices including Bring Your Own Device, social media and new cloud solutions result in constantly changing expectations and opportunities for an IT service desk. An effective help desk is not just a team of people answering phones. Designed to coordinate with your strategic initiatives and priorities, Dell Service Desk is finely tuned to the specific needs of your business, whether those needs are planning, delivery operations or management of IT support. Our services enable and utilize next-generation capabilities such as multichannel and social media and persona support with self-help, self-service and self-healing technologies.

Dell Service Desk acts as a single point of communication for all service requests and technology concerns within an enterprise — providing you a unified, standardized and consistent first-call resolution experience focused on increasing end-user satisfaction and productivity.

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Ensure the reliability, availability and continuity of your IT services, rather than just logging and reactively resolving end-user issues.
Simplified Service Desk
Simplified Service Desk

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Simplified Service Desk


Simplified Service Desk
Reduces IT costs by getting the most out of every person, asset, project and activity and by optimizing your desktop services. Dell Simplified Service Desk is designed for small and mid-sized organizations that are looking to replace variable capital and operating expenses with predictable costs. This allows to release spend and quickly invest in other business priorities. Our services help align your IT investments with your operational decisions and allow you to get started with minimal investment, accelerate response time, improve productivity and enhance end-user experience. Learn More

Enterprise Service Desk
Enterprise Service Desk

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Enterprise Service Desk


Enterprise Service Desk
Goes beyond the help desk. We provide you with a full-spectrum of end-user technical support, ranging from self-service tools to proactive issue avoidance and real-time remote problem resolution. Our services ensure that most issues are resolved during the first call — guaranteeing high customer satisfaction. Our Enterprise Service Desk is finely tuned and customized to the specific needs of your business — whether it is planning, delivery operations or management of IT support. Learn More

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