Mobile Application Maintenance and Support

Mobile Application Maintenance and Support

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Mobile Application Maintenance and Support

Support and maintain your mobile apps with ease

Your mobile ecosystem is highly dynamic. You manage frequent device and operating system upgrades, new devices, and display resolutions, and you also fix problems reported from the field. Through our Mobile Application Maintenance and Support services, we provide a shared services center to manage these changes and ensure your applications stay current.

Our comprehensive support services provide preventive and proactive maintenance of your existing application landscape, letting your benefit from a structured process to manage request for changes, enhancements and functional uplifts.

 


Components

Shared services that give you the level of support you need to keep your mobile apps running smoothly.
Assessment
L1 Support Service Desk

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L1 Support Service Desk


Assessment
Your first line of customer support, including call center, VPN connectivity, chat and mail support, and more.

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Architecture
L2L3 Technical Support

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L2L3 Technical Support


Architecture
Replicate and diagnose problems and resolve defects. Deploy hot fixes and maintenance releases. 

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Solutions
Platform Upgrades

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Platform Upgrades


Solutions
Migrate apps to new operating system versions or upgrades, and support deployment to end users.

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Implementation
Functional Enhancement

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Functional Enhancement


Implementation
Support new devices on different platforms, and extends your mobile application to new form factors.

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