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OEM ProSupport

OEM ProSupport

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The more you depend on technology, the more important it is to have the right support

Complex environments require true client and enterprise-class support


Your customer's IT landscape is evolving at a fast pace, and the pressure to introduce new technologies has never been greater. Managing maintenance costs, maintaining stability, and vendor requirements for enterprise and client systems require time and expertise.

Dell OEM Support Services makes it easy for you to respond to your customer's demands and complexities. Expert assistance, tools and technologies will keep their systems up and productive, allowing them to focus on other business priorities.


Components

PSforCE
ProSupport for Client and Enterprise

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ProSupport for Client and Enterprise


PSforCE
24x7 hardware and software support by ProSupport engineers, onsite hardware support and proactive monitoring with automated issue detection and notification designed to give your customers peace of mind.

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PSPforE
ProSupport Plus for Enterprise

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ProSupport Plus for Enterprise


PSPforE
Proactively improve performance and stability of critical systems with predictive and proactive automated tools, elite OEM engineers and a Technical Account Manager.

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PSFforDC
ProSupport Flex for Data Center

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ProSupport Flex for Data Center


PSFforDC
A flexible support model for distributed end-user environments, and a dedicated team designed for OEMs or your self-maintaining customers that have a large number of enterprise assets and a skilled internal IT staff or help desk.

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PSFforC
ProSupport Flex for Client

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ProSupport Flex for Client


PSFforC
Designed for your self-maintaining customers that have a large number of client assets and a skilled internal IT staff or help desk. This customized support provides your OEM customers relationship-based services and increases both IT and end-user productivity.

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