ProSupport Enterprise Suite

ProSupport Enterprise Suite

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您越依赖技术,获得合适的支持就越重要

The more you depend on technology, the more important it is to have the right support

The more you depend on technology, the more important it is to have the right support

With the ProSupport Enterprise Suite, you get the most out of your investment with the support expertise and insights Dell EMC is known for across the globe. The ProSupport Enterprise Suite doesn’t just extend your IT team, it offers:

  • Flexibility to choose the right support based on the criticality of specific systems
  • A central point of contact for all your hardware and software issues
  • Broad and deep experience that goes beyond a single system
  • Automated proactive and predictive tools and innovative technology
  • Consistent experience regardless of where you’re located or what language you speak

What we offer

PSPlus
ProSupport Plus

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ProSupport Plus


PSPlus
When you choose ProSupport Plus, you’ll get:
  • A Designated Technology Service Manager who knows your business and your environment
  • Priority access to senior ProSupport Plus engineers to help ensure fast resolution of issues
  • Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell EMC customer base to reduce support issues and improve performance*
  • Monthly support history and contract renewal reporting
  • Assessments, performance recommendations and systems maintenance
  • Proactive and predictive remote monitoring and automated support through SupportAssist and Secure Remote Services (ESRS) to spot problems before they become critical issues*
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ProSupport
ProSupport

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ProSupport


ProSupport
When you choose ProSupport, you’ll get:
  • 24x7x365* access to certified hardware and software experts
  • Collaborative 3rd party support
  • Hypervisor, Operating Environment Software and OS support
  • Consistent level of support available for Dell EMC hardware, software and solutions
  • Onsite parts and labor response options* including next business day* or four-hour mission critical

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prosupport flex
ProSupport Flex

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ProSupport Flex


prosupport flex
When you choose ProSupport Flex, you’ll get:
  • Designated senior ProSupport Flex technical and field engineers who are trained on your environment and configurations
  • Flexible on-site support and parts options that fit your operational model
  • A tailored support plan for your operations staff
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Prosupport for software
ProSupport for Software

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ProSupport for Software


Prosupport for software
24x7 comprehensive software support for software, delivered by highly qualified Dell EMC experts, as a single point of contact for hardware & software.

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Dell Solutions powered by Intel®

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