ProSupport Enterprise Suite for System Support

ProSupport Enterprise Suite for System Support

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The more you depend on technology, the more important it is to have the right support

The more you depend on technology, the more important it is to have the right support

With the Dell ProSupport Enterprise Suite, you get the most out of your investment with the support expertise and insights Dell is known for across the globe. The Dell ProSupport Enterprise Suite doesn’t just extend your IT team, it offers:
 
  • Flexibility to choose the right support based on the criticality of specific systems
  • A single point of contact for all your hardware and software issues
  • Broad and deep experience that goes beyond a single system
  • Proactive, automated tools and innovative technology
  • Consistent experience regardless of where you’re located or what language you speak

What we offer

PSPlus
ProSupport Plus

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ProSupport Plus


PSPlus
When you choose Dell ProSupport Plus, you’ll get:
  • A dedicated Technical Account Manager who knows your business and your environment
  • Direct access to elite ProSupport Plus engineers to help ensure fast resolution of issues
  • Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell customer base to reduce support issues and improve performance
  • Monthly support history and contract renewal reporting
  • Health checks and systems maintenance
  • Proactive and predictive remote monitoring and automated support through Dell SupportAssist to spot problems before they become critical issues
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ProSupport

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ProSupport


prosupport-flex
When you choose Dell ProSupport, you’ll get:
  • 24x7x365* access to certified hardware and software experts
  • Collaborative support agreements with over 195 3rd party vendors
  • Hypervisor and operating system support
  • Consistent level of support available for Dell and non-Dell enterprise hardware
  • Onsite parts and labor response options* including next business day or four-hour mission critical
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ProSupport Flex

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ProSupport Flex


prosupport
When you choose Dell ProSupport Flex, you’ll get:
  • Dedicated elite ProSupport Flex technical and field engineers who are trained on your environment and configurations
  • Flexible on-site support and parts options that fit your operational model
  • A tailored support plan for your operations staff
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