Social Intelligence

Social Intelligence

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Social Intelligence

Get the extensive data and analytics needed to make informed decisions

Are you a good listener? Social data is imperative — but it’s difficult to manage. By nature, it’s highly unstructured and governed by privacy norms. It is also big and ever changing, and resides in a variety of social networks like blogs, forums and other venues. Often overlooked, but just as critical, is the need to integrate social with data sets such as customer emails and call center records to gain 360-degree insights.

We can help. Our Social Media Insights gives you the power to leverage social data to understand your customers better. You will mine volumes of data to achieve business outcomes, be it innovation, revenue enhancement or cost reduction. And you will determine the right strategies and decipher statistical analysis to reveal patterns, discover trends, and predict outcomes, while adhering to guidelines and norms.

  •  Analyze customer conversations in social media to derive actionable insights
  •  Predict business outcomes by leveraging social data
  •  Visualize social insights for quick decision making
  •  Integrate social with internal business processes
  •  Enable personalized engagement with your customers
  •  Ensure social media efforts are producing desired results

Components

Determine the right social strategies and decipher statistical analysis to better understand your customers.
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Listening and Reporting

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Listening and Reporting


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Engage and react to historical, active, real-time and on-demand listening.

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Social Measurement

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Social Measurement


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Measure your progress through a social measurement framework, as well an attribution process, governance, fully automated dashboards and automated insights.

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Single Score

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Single Score


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Know what resonates with your customers through social profiling and targeting, social hubs, predictive models and business process integration.

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Command Center

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Command Center


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Get an end-to end consultation on design of physical space and screens, data utilization and team involvement.

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