SupportAssist

SupportAssist

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What is Dell SupportAssist? 01:21

Automated, proactive and predictive support for your Dell devices


The best time to solve a problem is before it happens. SupportAssist’s automated, proactive and predictive technology helps reduce troubleshooting steps by half and accelerate time to resolution often before an issue becomes a crisis.

Features vary based on service level agreement, giving you the flexibility to select the best SupportAssist for you. Benefits include:
  • Value — SupportAssist is available to all Dell customers at no additional charge.
  • Improve productivity — replace manual, high effort routines with automated support.
  • Accelerate time to resolution — receive alerts, automatic case creation and proactive contact from Dell experts.
  • Gain insight and control — optimize enterprise devices with monthly ProSupport Plus reporting and get predictive issue detection.

Available Versions

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SupportAssist for PCs and tablets

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SupportAssist for PCs and tablets


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With years of experience proactively monitoring datacenters, Dell is now bringing you proactive and predictive support for PCs and tablets. When a hard drive or battery fails, your day is disrupted. At Dell, we know you have more important things to do than troubleshoot issues. This is why we have introduced SupportAssist for PCs and tablets, the industry’s first automated proactive and predictive support technology. Learn More

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SupportAssist for servers, storage and networking

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SupportAssist for servers, storage and networking


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When an issue is detected, resolution begins as automatic notifications and the necessary diagnostic information are sent to Dell for troubleshooting. Dell will proactively contact you, preventing issues from becoming costly problems. Learn More

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