SupportAssist for enterprise systems

SupportAssist for enterprise systems

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Get Ahead of Issues with SupportAssist Technology 01:05

Prevent hardware issues from becoming costly problems


SupportAssist for enterprise systems offers remote monitoring, automated system state information collection, automatic case creation and proactive contact from technical support on select Dell EMC server, storage, and networking devices.
Features vary depending on the service level purchased.

ProSupport Plus customers take advantage of the full set of SupportAssist features, including predictive issue detection and monthly optimization reporting. A recent study found that ProSupport Plus with SupportAssist can resolve issues up to 90% faster than with basic hardware warranty alone*.

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There is a SupportAssist version to fit most environments from a stand-alone server to your medium or large datacenter.
SupportAssist for Servers
SupportAssist Enterprise

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SupportAssist Enterprise


SupportAssist for Servers
SupportAssist Enterprise monitors up to 15,000 server, storage and networking devices. It can be used as a stand-alone application or with OpenManage Essentials (OME) or Microsoft System Center Operations Manager (SCOM). SupportAssist Enterprise can be downloaded on either a Windows or Linux management server.

SupportAssist Enterprise Windows management server
SupportAssist Enterprise Linux management server

SupportAssist for EMCSCOS
SupportAssist embedded

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SupportAssist embedded


SupportAssist for EMCSCOS
SupportAssist also comes embedded on select Dell EMC devices including PowerEdge 14th Generation (14G) servers and PS Series and SC Series storage arrays. These versions of SupportAssist come preinstalled and monitor only the individual device.

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iDRAC Service Module (iSM) on PowerEdge 14G servers
San Headquarters (SAN HQ) on PS Series Storage
Enterprise Manager Storage Center Operating System (SCOS) on SC Series Storage

Dell Solutions powered by Intel®

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