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TechDirect

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SupportAssist & TechDirect: Tools to Streamline Support 02:30

Efficient issue resolution

Research has found most IT time is spent on tactical, basic operations and support. With the increase in technical complexities and device volume, traditional support routines are no longer sustainable. You need innovative, seamless tools to help your IT team streamline.
 
TechDirect enables you to manage technical support and replacement part requests for your Dell products, from PCs and tablets to server, storage and networking devices. Users report up to a 90% boost in productivity after implementing this tool.¹

Business customers with Basic, ProSupport, ProSupport Plus and ProSupport Flex service agreements are invited to enroll today at TechDirect.com.
 
For enhanced end-to-end support, use TechDirect with Dell SupportAssist — an application that enables proactive system checks, automated resolution and predictive analysis.

¹Claim made by Host Europe in the Host Europe frees up time and cuts IT spend with Dell ProSupport Flex for Data Center customer story.

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TechDirect is conveniently available through an online portal, mobile app or APIs (application programming interfaces).
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Online Portal

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Online Portal


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Submit technical support requests, dispatch replacement parts, manage SupportAssist alerts on PC and tablet health, receive account messages and pull activity reports all from within the online portal, available 24x7x365 at TechDirect.com. Flexible account structuring is enjoyed by those supporting their Dell devices as well as the devices of their customers. This includes the Administrator user’s ability to add Technician users and group them into virtual teams for workflow efficiency.

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Mobile App

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Mobile App


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Does your team need the ability to engage Dell tech support and dispatch parts on the go? Get TechDirect in the palm of your hand with the TechDirect mobile app, available for iOS and Android devices. Visit your device’s app store to download today.

APIs
APIs (application programming interfaces)

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APIs (application programming interfaces)


APIs
Dell provides the framework for you to integrate TechDirect functionality — support case management, warranty status checks and dispatch requests — into your preferred help desk. Visit the API Community site to get started, ask questions and learn more.

For an enhanced end-to-end support experience, use Dell SupportAssist with TechDirect. SupportAssist is an application that enables proactive health checks, resolution and predictive analysis for Dell systems. Designed to simplify troubleshooting routines and accelerate time to resolution, SupportAssist will help you get ahead of issues before they turn costly.

Learn more about automated proactive and predictive support offered with SupportAssist. 

 “I’ve never experienced better IT support than from Dell. It’s also truly proactive, anticipating problems and dealing with them before they occur.”

John Billington, SupportAssist user
Hugh Baird College, United Kingdom
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