A global self-service support tool for efficient issue resolution
Research has found most of IT time is spent on the tactical, on basic operations and support. With the increase in technical complexities and device volume, traditional support routines are no longer sustainable. You need innovative, seamless tools to help your IT team streamline. TechDirect
enables you to manage technical support and replacement part requests for your Dell products, from PCs and tablets to server, storage and networking devices. Users report up to a 90% boost in productivity
after implementing this tool.¹
Business customers with Basic, ProSupport, ProSupport Plus and ProSupport Flex service agreements are invited to enroll today at TechDirect.com
NOTE: For enhanced end-to-end support, use TechDirect with Dell SupportAssist
— an application that enables proactive health checks, resolution and predictive analysis.
¹Claim made by Host Europe in the Host Europe frees up time and cuts IT spend with Dell ProSupport Flex for Data Center