Dell ProSupport — Faster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets.
Need professional support services that take care of both you and your employees’ IT needs 7x24? Choose Dell ProSupport to get access to a certified technician in two minutes or less.
Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with 7x24 access to Dell-certified technicians.
|Dell ProSupport Service Model|
|Dell ProSupport for IT|
|Designed for organizations with limited or no dedicated IT staff. |
- 7x24 direct break-fix hardware support for your employees
- "How-to" support on popular software applications such as Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat.
- Access to a certified technician in two minutes or less
|Designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks.|
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell's Global Command Centers
Next, add Same-Day Response for faster resolution: Same-Day Response —
Ideal for customers using their Dell systems for time-sensitive operations or critical business functions. A Dell-trained technician will arrive onsite within 4 hours after problem determination, depending on location, to help get your system back in operation as rapidly as possible.
- One year unit exchange limited hardware warranty* supplemented with one year of Next Business Day part or unit hardware replacement
- 7-day/24-hour Telephone Technical Support for troubleshooting and diagnosis of Dell hardware
- Installation – Dell provides streamlined standard installation services so you can easily choose the specific package that quickly gets new systems into the workspace and old systems out.
- You can upgrade to three years of part or unit hardware replacement, with either Same Day, 4 Hours or Next Business Day response.