This PowerConnect switch is backed by an Extended Life Warranty*, which guarantees Basic Hardware Service
(repair or replacement) for as long as you own the product or until five years after end of model sales.
While Basic Hardware Service delivers reliable support for your hardware, most organizations benefit from additional levels of support, to protect their IT investment and maximize productivity. We recommend Dell ProSupport
an enhanced suite of services that includes: 24x7 tech support, accelerated response times, immediate access to L2 technical experts and proactive support options. Compare the additional features of ProSupport here
. Go beyond the basics and start transforming your IT infrastructure into a true business asset.
Supporting Your Unique Environment
The right support is not one-size-fits-all, it's what fits your environment. Dell ProSupport provides flexible and reliable support that empowers you to customize services to meet your unique business needs. Choose support based on how you use technology and where you want to allocate resources.
Whether you need to support an IT staff or end users, Dell ProSupport will help you remove barriers so you can get back to work.
- 24x7x365 direct access to Dell Expert Centers via email, chat & phone support
- Mission Critical Response Options, including ability to self-designate Severity level 1
- Hardware and software diagnostics and troubleshooting, including direct Dell OEM support and 3rd party collaborative support
- "How-to" support on popular software applications such as Norton AntiVirus™, Microsoft® Office, Microsoft® Small Business Server, Intuit® QuickBooks®, Adobe® Photoshop® and Adobe™ Acrobat™.
- Skip the script and save time with tech to tech support
- Access to tools and resources to certify your technicians that allows them to self-dispatch parts & Labor
- Award winning support from Global Command Centers for dispatch monitoring and end-to-end case management for critical situations or natural disasters
Further maximize the availability and stability of your infrastructure through enhanced support options such as: Asset and Data protection, Specialized Onsite1 Services, and Remote Advisory Services. Streamline patch management and get detailed reporting with Proactive Maintenance. Get advice via telephone access to technical expertise on applications and solutions such as Microsoft® Exchange, Virtualization and more. And for more complex IT environments, choose the Enterprise-Wide Contract option, which provides a designated Service Delivery Manager, performance benchmarking, proactive planning and custom reporting.
To learn more about Dell ProSupport visit www.dell.com/prosupport
Simplify Your IT Infrastructure
Dell ProConsult global infrastructure consulting services can help integrate your new enterprise hardware into an existing or evolving IT infrastructure. We can provide guidance whether you’re adding single or multiple servers, a storage area network or virtualizing your environment. We can also help you enhance the overall performance of your IT infrastructure and data center by consolidating software and hardware, reviewing data usage to optimize the environment, developing a business continuity plan and by helping you migrate to standards-based technologies.
We utilize skilled solution architects, innovative tools, automated analysis and our own intellectual property to give customers rapid insight into the root causes of unnecessary complexity. We seek better answers than traditional service models, based on our belief that solving problems should not need armies of people. Our strategy is to help customers quickly identify high-impact, short-duration projects that deliver ROI and free up resources to obtain competitive advantage. The result is practical, action-oriented plans with specific, predictable, measurable outcomes. From Data Center Optimization to Server Virtualization to Systems Management, our consulting services help you build a more efficient enterprise.
Dell helps simplify implementation with deployment services that speed time to production of new hardware and IT solutions. During the initial system-build of your server, we can customize software and hardware to match your specific requirements. By helping you rapidly deploy new capabilities while minimizing disruptions, we can contribute to improved efficiencies and lower costs.
Empowering Your Team
Our education services provide training and certification courses to help you and your team better manage and use your new hardware so you can reap the full benefits off standards-based technologies.
* Extended Life Warranty
Select PowerConnect products carry an Extended Life Warranty with Basic Hardware Service, which extends until five (5) years after end of product model sales. Except for specific limitations, warranty covers repair or replacement of the product for as long as it remains in use by the customer. The J-EX4200 warranty limits fan and power supply to five (5) years from date of purchase. Warranty does not include troubleshooting, configuration, or other advanced service and support provided by Dell ProSupport Services. The Extended Life Warranty is not transferrable. For specific limitations to other products covered by the Extended Life Warranty see www.dell.com/Warranty