Faster, more reliable support services designed to address the technology challenges you face today, the Dell™ ProSupport™* portfolio is focused on your needs, time demands and budgets.
- Need professional support services that take care of both you and your employees’ IT needs 24x7? Choose Dell ProSupport to get access to a certified technician.
- Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with 24x7 access to Dell-certified technicians.
Dell™ ProSupport™ for End Users
Designed for organizations with limited or no dedicated IT staff, this offering includes:
- 24x7 direct break-fix hardware support for your employees
- "How-to" support on popular software applications such as Norton™ AntiVirus, Microsoft® Office, Microsoft® Small Business Server, Intuit® QuickBooks®, Adobe® Photoshop® and Adobe® Acrobat®
- Access to a certified technician in two minutes or less
Dell™ ProSupport™ for IT
Designed for organizations with dedicated IT staff. Includes:
- 24x7 direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell's Global Command Centers
For faster resolution, add Same-Day Response. This option is ideal for customers using their Dell systems for time-sensitive operations or critical business functions. A Dell-trained technician will arrive on-site within four hours after problem determination — depending on location — to help get your system back in operation as rapidly as possible.
- Installation — Dell provides streamlined standard installation services so you can easily choose the specific package that quickly gets new systems into the workspace and old systems out.
- Maintenance — You can upgrade to three years of part or unit hardware replacement, with either same-day, four-hour or next-business-day response.