Service and Support
Having the right backup solution is key to protecting your critical information. So is having the right support. Dell™ ProSupport™ is a portfolio of globally consistent, customer-driven support services that provides businesses of all sizes with flexible, reliable and easier support solutions.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:
- 24x7 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport Options align to the way you use technology — rapidly responding to your needs, protecting your investment, productivity and sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
Speed of response
|Mission Critical* — Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour on-site*service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process and emergency dispatch.|| ||Keep your hard drive* — Enables you to control your sensitive data by retaining your hard drive and helps you comply with current data privacy regulations to help mitigate risks associated with regulatory or civil liabilities.|| ||Enterprise-wide contract — Provides enhanced proactive capabilities through:|
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Proactive maintenance — Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
Remote advisory options — Provides telephone and internet access to technical expertise for specialized applications and solutions such as Microsoft® Exchange, Virtualization and more.
Ideal for nonessential application environments. This service offers business-hour, phone-based support for hardware-only issues with Next Business Day On-Site Service following completion of phone-based troubleshooting.
Dell Education Services
Decrease downtime, improve utilization and ensure business continuity with storage training from Dell Education Services. A self-paced online training course jump starts the Storage Administrator on managing the PowerVault MD Storage environment.
Comprehensive storage training and certification
Additional service offerings
Through comprehensive storage training courses, Dell provides expertise in implementing Dell storage into an existing IT infrastructure. If you are interested in validating or maintaining your skill set for company compliance, the Dell-certified Network Storage Networking Professional Certification path is available.Backup and recovery
To sustain the continued operation of your storage solution, you should engineer availability, security and reliability into every process from the outset. Dell can provide backup and recovery solutions that help ensure adequate procedures are in place to minimize or avoid data loss.Storage consolidation
Our storage experts analyze existing infrastructure, operational practices and technical readiness to develop a roadmap for conducting a storage consolidation. They will also develop a detailed consolidation deployment plan as well as a validated and refined solution design.