Introducing Dell ProSupport
Faster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets.
To get started, simply choose your Dell ProSupport™ Service Model. Need professional support services that take care of both you and your employees’ IT needs 7x24? Choose Dell ProSupport for non-IT Professionals to get access to a certified technician in two minutes or less.
Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with 7x24 access to Dell-certified technicians.
| Dell ProSupport Service Model|
|Dell ProSupport for IT||Dell ProSupport for Non-IT Professionals|
|Designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks. Includes: |
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
|Designed for organisations with limited or no dedicated IT staff. Includes: |
- 7x24 direct break-fix hardware support for your employees
- "How-to" support on popular software applications such as Norton™ AntiVirus, Microsoft® Office, Microsoft® Small Business Server, Intuit® QuickBooks, Adobe® Photoshop® and Adobe® Acrobat™.
Next, further customise your support solution by taking advantage of the Dell ProSupport Options below that align to how you use your technology.
CompleteCare™ Accidental Damage Service *
— Repairs or replaces accidentally damaged systems.Computrace Theft Protection
— Tracks stolen systems and remotely wipes sensitive data.Keep Your Hard Drive*
— Enables you to control your sensitive data by retaining your hard drive and helps you comply with current data privacy regulations to help mitigate risks associated with regulatory or civil liabilities.Deployment Services
Our end-to-end deployment services are designed to simplify and accelerate the customisation and utilisation of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.
Client Migration and Deployment
Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments that require a single point of contact.
Learn moreCustom Factory Integration
Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of services, such as custom configuration, consolidation and integration, in our factory so that you can deploy your systems right out of the box.
ImageDirect is a web-based, hosted image management service that enables customers to easily create, manage and load custom images for Dell commercial client systems.Installation Services
Dell provides streamlined standard installation services, so you can easily choose the specific package that quickly gets new systems into the workspace and old systems out.Advanced Configuration Services
With advanced configuration services (ACS), you can save time and resources by selecting various settings during the purchase process. You can choose to partition your hard drive; select boot order; change BIOS settings; and modify various standard software configuration settings.Microsoft Windows Vista Assessment and Dell Deployment
Dell can help you assess your PC deployment process and recommend ways in which you can improve efficiency, reduce complexity and maximise the return on your IT investment.Asset Recovery Services
Asset Recovery Services offers safe and environmentally appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.Dell offers comprehensive training services that include hardware and software training, as well as PC skills and professional development classes. Our flexible approach allows you to tailor classes to the needs and busy schedules of your employees with instructor-led classrooms or virtual courses and even self-directed online options. Dell training can help improve system reliability, maximise productivity and reduce end user requests and downtime.