At Dell, we know that you face a number of challenges in managing your computing environment. That's why we designed a fast, customizable online support site - Premier Support.Dell.com.
Dell Premier Support is a powerful online tool that helps you manage all phases of your support relationship with Dell-from communication, troubleshooting and diagnosing to checking the status of a service incident.
This online support application is a virtual helpdesk that allows you direct access to essentially the same tools used by our award-winning Technical Support Staff.
Dell Premier Support Features include:
System Configuration Detail: Allows customers to view the exact system configuration detail as shipped from Dell. Comprehensive information includes SKU-level detail, part numbers and warranty information.
Service Call Status: Keep up to date with the latest information about system service incidents. With Service Call Status, customers have the ability to view the status of Next Business Day and Four Hour service calls, as well as Parts Only and Premier Access parts shipments. Customers also have the option of viewing all incidents that are currently "open".
Customize Your Support Options: Specify exactly what Dell systems you support by customizing your Systems List and storing Service Tags for easy access. Dell Service Tags are a unique system identifier and enable you to pull up system-specific information.
Top Technical Issues and FAQs by Product: View information, documentation and troubleshooting applications on your system by product.
Automated Notifications: Register online to have updates about your system(s) sent via email. Notifications include:
Service Call Watch - Updated in real-time, this application will proactively notify registrants with update emails concerning Service Incidents
File Watch - Receive notices about new downloads for your system(s).
Order Watch - Receive and e-mail to track the status of your single or multiple order and view carrier shipping status.
Communications CenterEmail an online technician with your support question.
In addition to these features, Dell Premier Support also offers the following applications:
Dell Knowledge Base
File Downloads
System Documentation
Warranty Information
White Papers
And much more.
It's all there. It's all fast. It's all you.
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