Stage Frequently Asked Questions

Q: Can Stage be customized?
A:
Yes, there is some customization available with Stage. Users can add or remove tiles or even rename tiles.However, you cannot alter the icons or links within an existing tile.

Q: Will Stage come with my Dell™ Alienware™ or Dell Inspiron™ Mini?
A:
Stage is optional on Alienware but is not offered on Inspiron Mini platforms.

Q: Where does Stage go to access the files?
A:
Stage pulls from existing My Pictures, My Videos, and My Music files within the Microsoft® operating system. Any file that is saved in these folders should appear.

Q: Is Stage available on Ubuntu systems?
A:
Stage is only available on systems with the Microsoft® Windows® 7 operating system and mobile devices running Android.

Q: Can I add Stage to my existing Dell system? What about systems from other companies (i.e., HP, etc.)?
A:
No, Stage cannot be loaded on non-Dell or older Dell systems. It is only available factory installed on select Dell Consumer PCs. Select mobile devices from Dell also include a mobile version of the Stage software.

Q: How do I update Stage?
A:
If you purchased a PC pre-loaded with Stage, update alerts can be accessed through the Dell Support Center tile or via automatic alerts.

Q: Can I turn Stage off?
A:
Yes, you can turn the Stage off. If you are using a mouse, right-click on the area below the tiles and choose Quit from the menu. If you are using a touch screen, touch and hold the area below the tiles until you see a menu, then tap Quit from the menu.
You can also turn Stage off by clicking the Settings icon located at the bottom right of the Stage. Then select “Quit Stage”.

Q: Can I minimize the Stage?
A:
Yes, you can minimize the Stage. If you are using a mouse, right-click on the area below the tiles and choose Minimize from the menu. The Stage will minimize to the bottom of the screen. To restore it, mouse-click on the Stage and it will reappear on your desktop. If you are using a touch screen, “flick” down below the Stage tiles. This gesture will automatically minimize the Stage to the bottom of the screen. To restore it, tap the Stage and it will reappear on your desktop.

Q: Can I make the Stage larger or smaller?
A:
Yes, you can change the size of the Stage. If you are using a mouse, right-click on the area below the tiles and choose Settings from the menu. This will open a Settings dialog box. Use the Size slider to make the Stage smaller or larger. When you are satisfied, click the OK button.
If you are using a touch screen, touch and hold the area below the tiles until you see a menu, then tap Settings from the menu. This will open a Settings dialog box. You can use the Size slider to make the Stage smaller or larger. When you are satisfied, tap the OK button.

Q: Can I move the Stage around the desktop?
A:
Currently, you cannot move the Stage around the desktop. Instead, you can either minimize or turn the Stage off as described above.

Q: Can I remove or rearrange the tiles on the Stage?
A:
Yes, you remove or rearrange Stage tiles (with the exception of the Apps Gallery tile).
To rearrange or remove tiles, mouse-click and hold on a specific tile. After a few moments, your selected tile will “undock” from the Stage. With the mouse, you can insert the tile anywhere in the Stage and let go. To remove a tile, simply drag the tile off the Stage area and release the mouse hold. The tile will disappear and a confirmation message will appear. If you made a mistake, you can restore the tile from this confirmation message or by selecting it in the Apps Gallery.
You can also right-click on the selected tile and choose Remove Tile from the menu.
If you are using a touch screen, touch and hold a specific tile and wait for the tile to “undock”. With your finger, you can insert a tile anywhere in the Stage and let go. To remove a tile, simply drag it off the Stage area and let it go. The tile will disappear and a confirmation message will appear. If you made a mistake, you can restore this tile from the confirmation message or by selecting it in the Apps Gallery.

Q: What is the pop up screen I see when I touch a tile?
A:
This is the Expanded View. The Expanded View acts as a shortcut to the last thing you were doing in the tile. For example, you will see icons representing the last photos, videos or music you were interacting with. Selecting any of these icons will take you straight to that photo, or start playing the song or video within that tile application. Selecting the name of the tile will open the application to the main page.

Q: Why are my tiles blank?
A:
Tiles or expanded views will appear blank until content is loaded or viewed.

Q: Can I add tiles to the Stage?
A:
Yes, you can add a variety of tiles to the Stage. Available tiles can be added through the Apps Gallery, which will always be the last tile to the right on the Stage. Mouse-click or tap the Apps Gallery tile and an expanded window will appear. From this window, click or drag your selected tile to the Stage.
You can also drag a folder into Stage to create a shortcut. Locate the folder from your computer's desktop or another folder and simply drag the icon over to the Stage.

Q: Can I rename the tiles on the Stage?
A:
Yes, you can rename most of the tiles. If you are using a mouse, right-click on the selected tile and choose Rename Tile from the menu. This will open a Settings dialog box. You can change the name of the tile and when you are satisfied, click the OK button.
If you are using a touch screen, tap on the Settings gear on the bottom right of the Stage. Go to the Tiles tab within Settings. Touch the tile’s title and it will show a blinking cursor. Type in your new name and tap the OK button.

Q: Can I access the Web directly through the Stage?
A:
Yes, you can add special Web tiles to the Stage. These tiles can be added through the Apps Gallery, which will always be the last tile to the right on the Stage. Mouse-click or tap the Apps Gallery tile and a window will appear. From this window, click or drag a Web tile to the Stage.
Once the Web Tile is in the Stage, mouse-click or tap it to open its Expanded View. Use the + (plus) icon in the lower right corner to add the URLs of your favorite websites. You can add up to four websites per Web Tile. Once you’ve added the website(s), the Web Tile will provide up-to-date thumbnail previews through its Expanded state and will allow you to connect directly to a selected website.

Q: Can I use the Stage without an internet connection?
A:
You can use some of the tiles in the Stage without an internet connection. In the case where an internet connection is required, the Stage and its applications will often display messages suggesting you connect to the internet for the best experience.