Aculab partners with Dell OEM Solutions to support market growth
- Leading provider of telephony products can respond more quickly to short customer lead times with preassembled server platforms from Dell OEM Solutions
- Dell OEM servers offer reliable, NEBS compliant, extended life platform for Aculab’s GroomerII, the gateway of choice for NG9-1-1 deployments
- Direct OEM supplier relationship delivers close collaboration and responsive support to Aculab product development and customer service
Aculab, a leading provider of telephony products to the global communications market, has partnered with Dell OEM Solutions to provide the server platform for the company’s market-leading GroomerII gateway appliance.
Aculab’s GroomerII is used by many large telecommunications providers worldwide for integrating internet-based telephony with traditional telephony systems. Aculab chose to partner with Dell OEM solutions to provide a superior and trusted platform for its gateway and a rapid procurement capability that delivers to short lead times.
“We were impressed with the quality and reliability of Dell OEM Solutions and in particular the Dell PowerEdge R720t server with Intel Xeon processors E5-2600 series, which is certified for use by telecom companies worldwide,” said Chris Brown, engineering and quality manager at Aculab. “The partnership with Dell provides Aculab with server lifecycle control as well as a fully Network Equipment Building System (NEBS) compliant platform, which is critical for our telecom customers in the US that are using GroomerII to support 911 emergency services and to handle calls originating in fixed and mobile Signalling System 7 networks.”
Through its partnership with Dell OEM Solutions, Aculab is able to fulfil orders for GroomerII faster than ever before and can now provide customers with a fully customised and ready-to-go solution within days rather than weeks. The server arrives from Dell already branded with a customised bezel rather than as a ‘bare bones’ chassis meaning that Aculab simply has to install the GroomerII software, install expansion cards, conduct systems testing and it’s ready to ship. Removing the need to assemble the product on site means that Aculab’s product engineering resource is more productive and the company can provide a quicker turnaround on fulfilling customer orders.
Chris Brown continued: “With the lead time for ordering a server fundamentally reduced, we are now much more agile, which is great for the company and for our customers. When a Dell PowerEdge R720t server arrives, we only have to carry out a small amount of work to get it ready to ship. We are saving around 48 hours per server with Dell OEM Solutions, because there is significantly less for us to do. Our customers are benefitting from faster lead times as well as a highly stable Dell PowerEdge server platform that is NEBS compliant, featuring best-in-class components such as Intel Xeon processors.”
A significant benefit of Aculab’s partnership with Dell OEM Solutions is its IT Lifecycle Management Service. Dell PowerEdge R720t servers consist of components from other manufacturers and any changes to these components can affect the Aculab software. As part of the IT Lifecycle Management Service, Dell OEM Solutions works closely with Aculab to manage any change ensuring customers benefit from continuity of performance.
“The supporting server platform for our GroomerII is absolutely vital to ensuring that we can provide our customers with the best product and level of service possible. We have worked with other OEM partners in the past but with, on some occasions, lead times of up to 20 weeks none of them have offered us the partnership we need in order to expand the business,” said Chris Brown, engineering and quality manager at Aculab. We wanted a direct relationship with an OEM provider that invested as much time developing the services that wrap around its products and its support services as on the products themselves. We see our relationship with Dell OEM Solutions going from strength to strength. We believe it’s going to be of great benefit to Aculab, and more importantly, to our service provider customers.”
“At Dell OEM Solutions we offer companies the ability to bring their products to market quicker and more efficiently by providing ready-to-go, high performing solutions that are easily customisable,” said Dermot O’Connell, executive director and general manager, OEM Solutions at Dell. “This is particularly important for Aculab where time is of the essence and the ability to simply install its expansion cards and load the GroomerII software to the Dell servers means that the company can fulfil its orders quickly.”
Aculab is an innovative, market leading company that presents world class telephony products and resources through a range of cloud, software and hardware-based platforms to the global communications market. With many years of experience in helping to drive our customers' success, our gateways and enabling technology provide the essential components required to deliver multimodal voice, data and fax solutions for use within IP, PSTN and mobile networks – with performance levels that are second to none.
Aculab serves the evolving needs of developers, integrators, service providers and equipment manufacturers with cost-effective, deployment proven, high performance products. Companies worldwide have adopted our technology for a wide variety of business critical services and solutions.
Aculab's head office is located in Milton Keynes, UK with offices in the USA and Germany.
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. For more information, visit www.dell.com. Dell OEM Solutions helps its customers find more balance between execution and innovation with dedicated OEM resources, industry-standard hardware and global services and support capabilities. Dell helps its OEM customers improve their time to revenue and run their operations more efficiently for increased competitive edge. Learn more at www.dell.com/oem.
Dell and PowerEdge are trademarks of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.