Consumer Service Contracts

If you have purchased service(s) from Dell, a retailer, or a reseller, your quote, order acknowledgement, invoice or receipt will include the name of the service(s) that you purchased. Some services include multiple methods of service delivery, so please refer to your invoice or other order documentation for the delivery method that applies to you. If you do not have your invoice and you purchased direct from Dell, then a copy of your invoice can be found here.

To locate your service terms, first select the category of service that you purchased from the options on this page, and then choose among the relevant Service Descriptions or Offer Specifications in that category. Nothing set out in these Service Descriptions affects or reduces the statutory rights and remedies under applicable consumer protection laws that, by law, may not be altered or reduced. Please note that all Dell products are offered with some form of Support Service (may also be referred to as Dell Warranty – not to be confused with Consumer customer statutory warranty rights, this is contractual), which may be described as a Basic or Limited Hardware Service, a Collect & Return Service or an At Home Service.

If you are unable to locate or obtain an electronic copy of an active or inactive Service Description or Offer Specification on this website, then please contact your regional Dell Customer Support team. Next select your respective country in the lower right corner and choose your preferred method (email, Chat, Phone Call) to communicate with Dell Customer Support.

Please note that the publication of a Service Description or Offer Specification on these pages or merely setting out a heading about a particular service on a country webpage does not establish availability of the service offering in your country. Please review the service options for the applicable product on www.dell.com or contact Dell Sales in your country to confirm the availability of a service offering in your location.
International customers may locate their service contracts and related terms and conditions at the following links: