Get ahead of hardware issues with SupportAssist
For busy IT departments, the only good time to solve a problem is before it happens. With the ever growing technology complexities and device volume to manage, you simply can't afford to be surprised by hardware failures that put your business at risk. That's why Dell offers SupportAssist.
Available for Dell enterprise and end user systems, our SupportAssist technology helps customers reduce troubleshooting steps by half and accelerate time to resolution. Features are based on device model and attached support services offer, giving customers the flexibility to select the best SupportAssist versions for their environment.
Experience the full benefits of SupportAssist
When customers use SupportAssist they spend less time troubleshooting and more time on strategic projects.
Dell is the first company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems. Available for customers that want to take care of a single device or support multiple devices for an organization, SupportAssist for PCs and tablets reduces customer effort and downtime.
Results from a recent study show the quantitative advantages our business customers will experience by having the maximum support with ProSupport Plus and SupportAssist for PCs and tablets.**
We recently launched SupportAssist for Servers – designed for customers that manage smaller environments, up to 20 servers, and do not have a systems management console deployed for monitoring devices. Receive all the same features and benefits with this new release.
Customers with medium and large environments can use SupportAssist with one of the following systems management consoles - OpenManage™ Essentials, EqualLogic SAN HQ or Microsoft System Center Operations Manager (MS SCOM).
*Requires ProSupport or ProSupport Plus agreement.
**Source: Third-party lab testing with Principled Technologies (Tech Support process compared against HP & Lenovo), Oct 2014.
Easily get started with SupportAssist using the Downloads and Resources in the tabs below.
Available for Dell enterprise and end user systems, our SupportAssist technology helps customers reduce troubleshooting steps by half and accelerate time to resolution. Features are based on device model and attached support services offer, giving customers the flexibility to select the best SupportAssist versions for their environment.
Experience the full benefits of SupportAssist
When customers use SupportAssist they spend less time troubleshooting and more time on strategic projects.
- Improve productivity - replace manual, high effort routines with automated support.
- Accelerate time to resolution - receive alerts, automatic case creation and proactive contact from Dell experts*.
- Gain insight and control - optimize enterprise devices with monthly ProSupport Plus reporting, and, get predictive issue features initially on hard drives and batteries with ProSupport Plus for PCs and tablets.
Dell is the first company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems. Available for customers that want to take care of a single device or support multiple devices for an organization, SupportAssist for PCs and tablets reduces customer effort and downtime.
Results from a recent study show the quantitative advantages our business customers will experience by having the maximum support with ProSupport Plus and SupportAssist for PCs and tablets.**
- Up to 84% less time on the phone
- Up to 58% fewer steps in the support process
We recently launched SupportAssist for Servers – designed for customers that manage smaller environments, up to 20 servers, and do not have a systems management console deployed for monitoring devices. Receive all the same features and benefits with this new release.
Customers with medium and large environments can use SupportAssist with one of the following systems management consoles - OpenManage™ Essentials, EqualLogic SAN HQ or Microsoft System Center Operations Manager (MS SCOM).
*Requires ProSupport or ProSupport Plus agreement.
**Source: Third-party lab testing with Principled Technologies (Tech Support process compared against HP & Lenovo), Oct 2014.
Easily get started with SupportAssist using the Downloads and Resources in the tabs below.
