Automated proactive and predictive support technology
The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist* helps reduce the steps and time to resolution, often detecting issues before they become a crisis. Benefits include:
Did you know you can also use SupportAssist on your personal PCs? Learn more
SupportAssist for PCs
With years of experience proactively monitoring data centers, Dell is the first company in the PC industry to offer automated proactive and predictive support for issue prevention and resolution.* Results from a recent study show the benefits of SupportAssist when used with ProSupport Plus:
SupportAssist for Enterprise
SupportAssist for enterprise systems offers remote monitoring, automated system state information collection, automatic case creation and proactive contact from technical support on select Dell EMC server, storage, and networking devices.
ProSupport Plus customers take advantage of the full set of SupportAssist features, including predictive issue detection and recommendation reporting, available on-demand in TechDirect. A recent study found that ProSupport Plus with SupportAssist can resolve issues up to 90%* faster than with basic hardware warranty alone*.
Get started today by downloading SupportAssist Enterprise below. For additional technical information, review release documents and how-to videos, or ask a question on the SupportAssist Enterprise forum.
- Value - SupportAssist is available to all customer at no additional charge.
- Improve productivity - replace manual, high effort routines with automated support.
- Accelerate time to resolution - receive issue alerts, automatic case creation and proactive contact from Dell experts.
- Gain insight and control - optimize enterprise devices with monthly ProSupport Plus reporting and get predictive issue detection before the problem starts.
Did you know you can also use SupportAssist on your personal PCs? Learn more
SupportAssist for PCs
With years of experience proactively monitoring data centers, Dell is the first company in the PC industry to offer automated proactive and predictive support for issue prevention and resolution.* Results from a recent study show the benefits of SupportAssist when used with ProSupport Plus:
SupportAssist for Enterprise
SupportAssist for enterprise systems offers remote monitoring, automated system state information collection, automatic case creation and proactive contact from technical support on select Dell EMC server, storage, and networking devices.
ProSupport Plus customers take advantage of the full set of SupportAssist features, including predictive issue detection and recommendation reporting, available on-demand in TechDirect. A recent study found that ProSupport Plus with SupportAssist can resolve issues up to 90%* faster than with basic hardware warranty alone*.
Get started today by downloading SupportAssist Enterprise below. For additional technical information, review release documents and how-to videos, or ask a question on the SupportAssist Enterprise forum.
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