Help Me Choose: Warranty and Services

 

Dell ProSupport is 24x7x365* online/phone support designed to help you make the most of your IT investment. Dell ProSupport offers:

  • Single point of accountability and case management with highly-trained experts.
  • Next Business Day On-site Service after Remote Diagnosis,* plus same day parts and labor response options.
  • Comprehensive troubleshooting and support for operating systems, hypervisors and firmware.
  • Collaborative assistance for third-party data center and end-user hardware and applications.
  • Options for same day parts and/or labor dispatch, after phone-based troubleshooting, available.


Dell Basic Hardware Service:

  • You can get basic hardware-warranty phone support during local business hours.
  • This service includes Next Business Day On-site Service after Remote Diagnosis.* Depending on the hardware product, additional repair options may be available.
For more information, visit dell.com/services.
Diagnostic & Troubleshooting Dell Basic Hardware Service Dell ProSupport 
Business Hours Support — Phone support during local business hours Yes Yes 
24x7 Support — 24x7x365* phone and online support with Dell experts for both hardware and software troubleshooting No Yes 
Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call No Yes 
Application/software "how to" troubleshooting on popular applicationsNo Yes 
Escalation management for critical events No Yes 
Multivendor hardware support for environments beyond Dell hardware No Yes 
Parts & Labor Dispatch 
Return for Repair after Remote Diagnosis*Yes Yes 
Next Business Day On-site after Remote Diagnosis* parts and/or labor dispatch Yes Yes 
Same Day parts and labor dispatch  NoAvailable