Help Me Choose: Warranty and Services
Dell ProSupport is 24x7x365* online/phone support designed to help you make the most of your IT investment. Dell ProSupport offers:
- Single point of accountability and case management with highly-trained experts.
- Next Business Day On-site Service after Remote Diagnosis,* plus same day parts and labor response options.
- Comprehensive troubleshooting and support for operating systems, hypervisors and firmware.
- Collaborative assistance for third-party data center and end-user hardware and applications.
- Options for same day parts and/or labor dispatch, after phone-based troubleshooting, available.
Dell Basic Hardware Service:
- You can get basic hardware-warranty phone support during local business hours.
- This service includes Next Business Day On-site Service after Remote Diagnosis.* Depending on the hardware product, additional repair options may be available.
|Diagnostic & Troubleshooting||Dell Basic Hardware Service||Dell ProSupport|
|Business Hours Support — Phone support during local business hours|
|24x7 Support — 24x7x365* phone and online support with Dell experts for both hardware and software troubleshooting|
|Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call|
|Application/software "how to" troubleshooting on popular applications|
|Escalation management for critical events|
|Multivendor hardware support for environments beyond Dell hardware|
|Parts & Labor Dispatch|
|Return for Repair after Remote Diagnosis*|
|Next Business Day On-site after Remote Diagnosis* parts and/or labor dispatch|
|Same Day parts and labor dispatch||Available|