Help Me Choose: Warranty and Services

 
 

Technician

Base Warranty - Depending on the hardware product, your system purchase includes a Dell 1 or 3 year Base Warranty with Onsite service after remote diagnosis and hardware phone support during local business hours. For more information on the warranty please visit dell.com/service contracts

Onsite service - When you speak to our technical experts and it is determined that your computer issue cannot be resolved remotely; a field support engineer will come to you

 Basic Extensions - Enjoy uninterrupted protection for the life of your PC. Extend your Dell warranty to receive ongoing coverage for repair and part replacement beyond the initial 1 year term. Extensions are available in 2, 3, and 4 year terms, starting at the date of purchase

Premium Phone Support

Dell ProSupport provides easy access to in- region ProSupport Engineers 24x7 who can help with any hardware or software issue or question with onsite support after remote diagnosis*

With ProSupport, you get help maintaining productivity for your technology so you can focus on more important things

Why ProSupport?

  • Single Source for hardware and software needs
  • Easy access to in-region advanced technology experts by phone or online - 24 hours a day, 7 days per week
  • "How-to” help for software applications in the following categories: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7, Windows 8 or newer, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop, and more
  • Help connecting to your network - We’ll help you with wired or wireless networks. Excludes setting up a new network
  • Next Business Day On-site Service after Remote Diagnosis* - When you speak to our ProSupport Engineers and it is determined that your computer situation cannot be resolved remotely, an expert technical support agent will come to you
Diagnostic & TroubleshootingDell Base WarrantyDell ProSupport
Business Hours Support - Phone Support during local business hoursyes yes
24 x 7 Support - 24 x 7 x 365* phone and online support with Dell experts for both hardware and software troubleshooting no yes
Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call no yes
Application/software "how to" troubleshooting on popular applications no yes
Escalation management for critical events no yes
Multivendor hardware support for environments beyond Dell hardware no yes
Parts & Labor Dispatch
Onsite service after Remote Diagnosis yes yes