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Factory Outlet: Product Questions and Answers


QWhat are pre-configured new systems?
QWhat are pre-configured refurbished systems?
QAre limited warranties included?
QCan I purchase extended warranties?
QWhen can I expect delivery of my order?
QWhat level of customer support is provided?
QCan I modify any configurations?
QWhat software is included?



QWhat are pre-configured new systems?
APre-configured new systems are notebook and desktop computers and enterprise products that have never been used by an end user but may have been reconfigured by Dell. Dell pre-configured new systems do not have any cosmetic damage.
  
QWhat are pre-configured refurbished systems?
APre-configured refurbished systems are notebook and desktop computers and enterprise products that have been returned to Dell and put through a rigorous retesting process. Dell pre-configured refurbished systems may have some observable cosmetic blemishes, that will not affect performance.
 
QAre limited warranties included?
AAll Dell Outlet systems include warranties according to the specific model purchased. Please refer to our Terms and Conditions of Sale for more information.
 
QCan I purchase extended warranties?
ADell can offer you a range of premium warranty services. Please contact us on 1800 054 429 for consumers or 1800 812 392 for Business for more information.
 
QWhen can I expect delivery of my order?
AWe will deliver your order within an estimated 3-5 business days on confirmation of your payment. Delivery time may be longer in regional areas.
 
QWhat level of customer support is provided?
AWe offer Dell Outlet customers our high-quality customer support service and 24 hour-a-day, 7 days a week online technical support.
 
QCan I modify any configurations?
AWe do not modify pre-configured systems however we can provide a separate quotation for additional peripherals or upgrades. If you are looking for a configuration that is not listed, please call our sales representatives for assistance in finding the system that meets your needs.
 
QWhat software is included?
AAll pre-configured desktop and notebook systems from the Dell Outlet ship with their original operating system.