Help Me Choose: Support Services

Enjoy the convenience of Dell's In-Home Repair Service following phone and/or online remote diagnosis.* For issues covered by your Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of remote diagnosis. In-Home Service is available, Monday to Friday during standard service hours from 9 a.m. to 5 p.m., business day.
Service is carried out in accordance with Dell’s terms and conditions. Copies are available on request
  • Service is inclusive of labour and parts, but excludes software and third-party products
  • External peripherals (such as monitor, mouse and keyboard) may be delivered using a courier for customer installation
  • An on-site engineer will only be provided if deemed necessary following telephone-based troubleshooting with a Dell technician
  • Response times may vary in remote or difficult-to-reach locations
This service allows you to deliver and pick up your system at your own expense, for any repair, to and from Dell’s designated repair centre at your convenience. Prior to sending your system to the repair centre, you must contact Dell telephone technician for remote diagnosis. If the replacement is required, Dell telephone technician will provide you the details of your nearest repair center for drop-off.

Dell's designated repair centres are currently located in six metropolitan locations: Homebush, Sydney; South Melbourne, Melbourne; Eagle Farm, Brisbane; Ridleyton, Adelaide; Rivervale, Perth; and Fyshwick, Canberra. If you live outside these locations, an upgrade to the In-Home Service is highly recommended, where you can enjoy the convenience of a local technician to provide support in your home, following complete remote diagnosis.

Carry-in Service is available during standard hours, Monday to Friday (exclude public holidays):-
Operating Hours Dell Technical Telephone SupportCarry-in Repair Center
Monday to Friday: 8 a.m. to 8 p.m.
Saturday: 10 a.m. to 4 p.m.
Monday to Friday: 9 a.m. to 5 p.m.

The approximate repair lead time is between 3 to 6 business days from the system receipt date, subject to Dell Authorized Repair Centre’s ability to replicate the faults and parts availability. You are required to send in the faulty system to the Dell designated repair centre before 5 p.m. If faulty system is received after 4 p.m., the repair will start only on the next business day.
Dell ProSupport
Dell ProSupport provides expert hardware and software support around the clock with direct access to ProSupport Engineers and on-site parts replacement when necessary. With ProSupport, you can maintain your productivity and stay connected with your day-to-day activities.

ProSupport makes it easy to stay connected to everything and everyone that is important to you
Why ProSupport?
You’ll be supported by our most highly trained experts. ProSupport engineers have extensive hardware and software training to get you back up and running fast.
  1. Support for more than your hardware: 
      Simple "how-to" instructions for the most commonly used software applications: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Windows 7, Windows 8, Microsoft Office, McAfee® AntiVirus, Quicken®, Adobe® Photoshop® and more.
  2. Connect your computer to existing networks: 
      Assistance connecting to existing wired or wireless networks. Excludes setting up a new network.
Stay productive with your digital life:

Dell ProSupport includes Next Business Day On-Site Service After Remote Diagnosis.* When you speak to our expert ProSupport engineers and it is determined that your computer situation cannot be resolved remotely, a field support engineer will come to you. Never lose productivity with premium hardware and software support available when you need it, where you need it — convenient for you.
The Windows 8 web-based training with Live Tutor helps bring you up to speed on powerful new tools that can increase your productivity and performance. This online course explores new interfaces, key features and enhancements in Windows 8. It also covers the basic must-know aspects of Microsoft Windows 8. In addition you receive direct access to experts through Live Tutor online chat. Live Tutor is available 24x7 to explain a concept, demonstrate a feature or walk through a task.
  • Provide quick and concise knowledge to the Windows XP user to be proficient with Windows 8
  • Enable users to leverage the new Metro Interface
  • Teach users the value and benefit of Windows 8 features and tools
  • Provide organizations return on investment (ROI) by having a broader and deeper adoption of their Windows 8 deployments

Course Highlights:

  • Proven performance-oriented adult instructional strategies allow rapid transfer of knowledge to real-world environments
  • Self-paced learning with navigable lesson menus, status icons and bookmarks
  • 24x7 access to live experts via online chat
  • Narrative and on-screen text options
  • Simulated task-based demonstrations
  • Hands-on interactive guided practice in a real software environment
  • Assessments with feedback options for every answer