Help Me Choose: Support Services
|Enjoy the convenience of Dell's In-Home Repair Service following phone and/or online remote diagnosis.* For issues covered by your Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of remote diagnosis. In-Home Service is available, Monday to Friday during standard service hours from 9 a.m. to 5 p.m., business day.|
Service is carried out in accordance with Dell’s terms and conditions. Copies are available on request
|This service allows you to deliver and pick up your system at your own expense, for any repair, to and from Dell’s designated repair centre at your convenience. Prior to sending your system to the repair centre, you must contact Dell telephone technician for remote diagnosis. If the replacement is required, Dell telephone technician will provide you the details of your nearest repair center for drop-off.|
Dell's designated repair centres are currently located in six metropolitan locations: Homebush, Sydney; South Melbourne, Melbourne; Eagle Farm, Brisbane; Ridleyton, Adelaide; Rivervale, Perth; and Fyshwick, Canberra. If you live outside these locations, an upgrade to the In-Home Service is highly recommended, where you can enjoy the convenience of a local technician to provide support in your home, following complete remote diagnosis.
Carry-in Service is available during standard hours, Monday to Friday (exclude public holidays):-
The approximate repair lead time is between 3 to 6 business days from the system receipt date, subject to Dell Authorized Repair Centre’s ability to replicate the faults and parts availability. You are required to send in the faulty system to the Dell designated repair centre before 5 p.m. If faulty system is received after 4 p.m., the repair will start only on the next business day.
Dell ProSupport provides expert hardware and software support around the clock with direct access to ProSupport Engineers and on-site parts replacement when necessary. With ProSupport, you can maintain your productivity and stay connected with your day-to-day activities.
ProSupport makes it easy to stay connected to everything and everyone that is important to you
You’ll be supported by our most highly trained experts. ProSupport engineers have extensive hardware and software training to get you back up and running fast.
|Stay productive with your digital life:|
Dell ProSupport includes Next Business Day On-Site Service After Remote Diagnosis.* When you speak to our expert ProSupport engineers and it is determined that your computer situation cannot be resolved remotely, a field support engineer will come to you. Never lose productivity with premium hardware and software support available when you need it, where you need it — convenient for you.
|The Windows 8 web-based training with Live Tutor helps bring you up to speed on powerful new tools that can increase your productivity and performance. This online course explores new interfaces, key features and enhancements in Windows 8. It also covers the basic must-know aspects of Microsoft Windows 8. In addition you receive direct access to experts through Live Tutor online chat. Live Tutor is available 24x7 to explain a concept, demonstrate a feature or walk through a task.|