Help Me Choose: Warranty Options

 

Dell ProSupport provides expert hardware and software support around the clock with direct access to ProSupport Engineers and onsite parts replacement when necessary. With ProSupport, you can maintain your productivity and stay connected with your day-to-day activities.

ProSupport makes it easy to stay connected to everything and everyone that is important to you.

Why ProSupport?

You’ll be supported by our most highly trained experts. ProSupport engineers have extensive hardware and software training to get you back up and running fast.

  • Support for more than your hardware:
    • Simple “how-to” instructions for the most commonly used software applications: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Windows 7, Windows 8, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop and more
  • Connect your computer to existing networks:
    • Assistance connecting to existing wired or wireless networks: excludes setting up a new network


Stay connected to your digital life:

Dell ProSupport includes Next Business Day On-site Service after Remote Diagnosis. When you speak to our expert ProSupport engineers and it is determined that your computer situation cannot be resolved remotely, a field support engineer will come to you. Never lose productivity with premium hardware and software support available when you need it, where you need it — convenient for you.

1-Year In-Home Service*

Support


The peace of mind you need. 

In-Home Service*

If your system’s issue is covered by Dell’s Limited Hardware Warranty and that issue cannot be resolved remotely, this service enables you to have a Dell technician and/or part dispatched to your home usually in 1–2 business days following remote diagnosis.

Extended phone technical support for your hardware  

If you’re faced with a hardware failure, Dell technical support is just a phone call away.
 
1–3 years Dell ProSupport 
ProSupport Introducing Dell ProSupport — 24x7 phone support for hardware and software service, a new way to get the most from your computer. You can count on us for a great experience and rapid support.

With ProSupport, you can expect:
  • Faster call answering times than standard Dell phone support
  • 24x7 phone support with hardware and software Dell experts
  • Single point of accountability and case management with highly trained experts
  • Third-party collaborative assistance for hardware and software support — simplify software troubleshooting with a single call
  • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and softwares such as Windows 7, Windows 8, Microsoft Office, McAfee® AntiVirus, Quicken, Adobe® Photoshop and more
  • On-site service with labor and parts, usually within 1 or 2 business days after remote diagnosis
 

We recommend Dell ProSupport for the peace of mind you need — whenever, wherever.

Essential Dell ProSupport
1 Year1–3 Year
On-Site Service After Remote Diagnosis YesYes
24x7 technical phone support NoYes
Remote assistance on network setup NoYes
"How to" & "Getting started" software assistance NoYes
Select third-party software assistance NoYes