Help Me Choose: Support Services

 
 Pro SupportYour system purchase includes Dell’s 1-year Limited Hardware Warranty. If your system encounters an issue that is covered by the warranty that cannot be resolved remotely, Dell will pay the shipping costs to mail your system to a Dell facility for repair.
 User

Dell ProSupport provides easy access to in- region ProSupport Engineers 24x7 who can help with any hardware or software issue or question with onsite support after remote diagnosis.*

With ProSupport, you get help maintaining productivity for your technology so you can focus on more important things.

Why ProSupport?

  • Single source for hardware and software needs
  • Easy access to in-region advanced technology experts by phone or online - 24 hours a day, 7 days per week
  • “How-to” help for software applications in the following categories: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7, Windows 8 or newer, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop, and more
  • Help connecting to your network - We’ll help you with wired or wireless networks. Excludes setting up a new network
  • Next Business Day On-site Service after Remote Diagnosis* - When you speak to our ProSupport Engineers and it is determined that your computer situation cannot be resolved remotely, an expert technical support agent will come to you.

 

 
 Pro SupportExtended Warranties

Enjoy uninterrupted protection for the life of your device. Extend your Dell warranty to receive ongoing coverage for repair and part replacement beyond the initial 1 year term. Extensions are available in 2, 3, and 4 year terms, starting at the date of purchase.
We recommend Dell ProSupport for the peace of mind you need — whenever, wherever.

Essential Dell ProSupport
1 Year1–3 Year
Mail-in Service YesNo
On-Site Service After Remote Diagnosis NoYes
24x7 technical phone support NoYes
Remote assistance on network setup NoYes
"How to" & "Getting started" software assistance NoYes
Select third-party software assistance NoYes