Help Me Choose: Warranty Options
Dell ProSupport provides expert hardware and software support around the clock with direct access to ProSupport Engineers and onsite parts replacement when necessary.* With ProSupport, you can maintain your productivity and stay connected with your day-to-day activities.
ProSupport makes it easy to stay connected to everything and everyone that is important to you.
You’ll be supported by our most highly trained experts. ProSupport engineers have extensive hardware and software training to get you back up and running fast.
- Support for more than your hardware:
- Simple “how-to” instructions for the most commonly used software applications: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and softwares such as Windows 7, Windows 8, Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop and more
- Connect your computer to existing networks:
- Assistance connecting to existing wired or wireless networks: excludes setting up a new network
Stay connected to your digital life:
Dell ProSupport includes Next Business Day On-site Service after Remote Diagnosis.* When you speak to our expert ProSupport engineers and it is determined that your computer situation cannot be resolved remotely, a field support engineer will come to you. Never lose productivity with premium hardware and software support available when you need it, where you need it — convenient for you.
| 1-Year Carry-in Service|
This service allows you to deliver and pick up your system at your own expense, for any repair, to and from Dell’s designated repair centre at your convenience. Prior to sending your system to the repair centre, you must contact Dell telephone technician for remote diagnosis. If the replacement is required, Dell telephone technician will provide you the details of your nearest repair center for drop off.
Dell’s designated repair centres are currently located in six metropolitan locations: Homebush, Sydney; South Melbourne, Melbourne; Eagle Farm, Brisbane; Ridleyton, Adelaide; Rivervale, Perth and Fyshwick, Canberra. If you live outside these locations, an upgrade to the Premium Support Service is recommended, where you can enjoy the convenience of a local technician to provide support in your home, following complete remote diagnosis.
|1–3 years Dell ProSupport|
|Introducing Dell ProSupport — 24x7 phone support for hardware and software service, a new way to get the most from your computer. You can count on us for a great experience and rapid support.|
With ProSupport, you can expect:
|1 Year||1–3 Year|
|On-Site Service After Remote Diagnosis|
|24x7 technical phone support|
|Remote assistance on network setup|
|"How to" & "Getting started" software assistance|
|Select third-party software assistance|