Help Me Choose: Warranty and Service — Alienware

Protect your desktop with Alienware Premier Service

Upgrade your Dell™ Alienware™ Premier Service that provides extended service protection for peace of mind.

Hardware Support3-Year Premier Service2-Year Premier Service1-Year Premier Service
Consumer In-Home Limited Hardware Service3 years2 years1 year
Plus Phone Support
24-Hour Technical Support3 years2 years1 year

Software Support 

On-Call Subscription1 year1 year 1 year
Dell Support CenterAvailableAvailableAvailable

Hardware Support
DellConnect Remote Troubleshooting
Get assistance from virtually anywhere. With DellConnect™, Dell service professionals can access, diagnose and repair your system securely over the internet, whether you’re at home or on the road.
Plus Phone Support
Plus Telephone Technical Support service extends support service hours from 8 a.m. to 8 p.m. (weekdays) and also Saturdays from 10 a.m. to 4 p.m.
24-Hour Technical Support
Unlimited 24x7 phone and/or online troubleshooting.
Consumer In-Home Limited Hardware Service
Enjoy the convenience of Dell In-Home repair service following phone and/or online remote diagnosis. For issues covered by your Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually within one or 2 business days, following completion of remote diagnosis.
Software Support
On-Call Subscription
Phone Support to answer your "how to" questions about software, operating systems, virus problems, spyware removal and peripheral operation such as cameras and MP3 players.
Dell Support Center Software
Accessed quickly from your Windows® desktops, find the support and personalized information you need in one location to help you with everything from self-help troubleshooting to your vital system information and product manuals. More Information and Download.

Goods by Delivery Only: Goods are delivered direct from the factory only. We have no retail outlets. Dell Australia Pty Limited (ABN 46 003 855 561) is located at Unit 3, 14 Aquatic Drive Frenchs Forest, NSW 2086.

Online Pricing: Prices advertised online include delivery fees, unless otherwise stated that delivery is free. For this reason prices are presented differently in the Dell online store. Goods are supplied by delivery only. Delivery fees start at $49.

Mistakes: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time, and Dell reserves the right to decline orders arising from such errors.

Financial Services: Dell financial services (DFS) is provided by an independent supplier, CIT Group (Australia) Limited (or its subsidiary). Weekly lease rates are quoted by CIT. Payments are monthly based on a 36-month lease to CIT-approved customers. First payment may be due before delivery. Terms and conditions are available from CIT.

On-Site and Advanced Exchange Services: Technician, replacement part or unit (depending on service contract) will be dispatched, if necessary, following phone-based troubleshooting.

 Windows Vista®: Some Windows Vista features, such as the new Aero™ user interface, are only available in premium editions of  Windows Vista and require advanced or additional hardware. Check for details.  

Product Performance: We often quote speeds and other performance data, such as printer speed or processor speeds. Please note that these quotes are only for comparative purposes, and your actual speed or other performance can vary with a host of factors, including the other equipment or telephone line used.

Trademarks: Celeron®, Celeron Inside™, Centrino®, Centrino Logo, Core™ Inside, Intel®, Intel Logo, Intel Core, Intel Inside, Intel Inside Logo, Intel Viiv™, Intel vPro™, Itanium™, Itanium Inside, Pentium®, Pentium Inside, Xeon® and Xeon Inside are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD®, the AMD arrow logo, AMD Athlon™, AMD Sempron™, AMD Turion™, AMD Opteron™, AMD Live!™ and combinations thereof are trademarks of Advanced Micro Devices, Inc. Other trademarks and trade names may be used in this advertisement to refer to either the entity claiming the marks and names or their product. Dell Inc. disclaims any proprietary interest in trademarks and names. All rights reserved.

Further Information: For more important information about our products and services, go to

Copyright: © 2010 Dell Inc. All rights reserved.