Reinvent the way you provide supportWhether your IT staffers support a few hundred employees with day-to-day technical support — or they maintain a complex IT infrastructure that stretches across the globe — they’re under constant pressure. And even with that effort, they may still lack the tools and processes necessary to anticipate future support needs and identify new opportunities to reduce costs.
Dell IT Advisory Services delivers client environment-wide incident and analysis trending so you can identify systemic issues and optimize your operational efficiency. With IT Advisory Services you have a choice between two proactive packages to best suit your IT needs:
- IT Advisory Essential Package is an entry-level offer with a compact feature set, including proactive reporting and analytics to reduce unplanned downtime. Devise your support plan with insight from a designated Technical Account Manager, quarterly reporting, analytics and service overview.
- IT Advisory Strategic Package takes everything in the Essential Package and adds custom support planning with a Technical Account Manager, quarterly reviews, and onsite visits. Together, we can build a support plan that meets key business objectives.