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Help Me Choose

Help Me Choose: Warranty and Services

 

Dell ProSupport is 24x7x365* online/phone support designed to help you make the most of your IT investment.

Dell ProSupport offers:

  • 24/7/365 direct access to in-region ProSupport Engineers 
  • Next Business Day Onsite Service after Remote Diagnosis
  • Single point of accountability and case management with highly-trained experts
  • Comprehensive troubleshooting and support for operating systems, hypervisors and firmware 
  • Collaborative assistance for third-party data center and end-user hardware and applications


Dell Basic Hardware Service:

  • You can get basic hardware-warranty phone support during local business hours.
  • Depending on the hardware product, additional repair options may be available.
For more information, visit dell.com/services.
Diagnostic & Troubleshooting Dell Basic Hardware Service Dell ProSupport 
Business Hours Support — Phone support during local business hours Yes Yes 
24x7 Support — 24x7x365* phone and online support with Dell experts for both hardware and software troubleshooting No Yes 
Third-party collaborative assistance for hardware and software support — Simplify software troubleshooting with a single call No Yes 
Application/software "how to" troubleshooting on popular applicationsNo Yes 
Escalation management for critical events No Yes 
Multivendor hardware support for environments beyond Dell hardware No Yes 
Parts & Labor Dispatch 
Return for Repair after Remote Diagnosis*Yes Yes