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Help Me Choose

Help Me Choose: Warranty Options

Your Dell purchase is an investment and you want to protect it. No matter what you need, there’s a Dell service to help you get it. Additional upgrade service packages are available as well. Take a look at the services outlined here and find the package that suits you the best.
Your Dell Alienware purchase comes with a 1 Year Limited Hardware Warranty with Mail-In service after remote diagnosis – if your system encounters and issue covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1–3 business days following remote diagnosis*.

Basic warranty extensions – enjoy uninterrupted coverage for the life of your device. Extend your Dell warranty to up to 4 years and receive ongoing coverage for repair and part replacement.
Upgrade your coverage – enjoy a more comprehensive support plan with Premium Support which is designed around what today’s users need most.

Tech support can be frustrating with long phone menus, hold times and being transferred again and again. Now, Dell Premium Support eliminates the hassle with SupportAssist technology* technology by automatically detecting hardware and software issues and proactively alerting you with system alerts and by email when they occur. Our expert technicians even call you with all the information they need to quickly resolve critical issues. Premium Support eliminates time consuming steps diagnosing the issue, cuts wait time and resolves issues dramatically faster.

Premium Support Includes:

  • 24x7 phone access to expert technicians
  • Onsite service after remote diagnosis* within 1-2 business days
  • Expert technicians for hardware and software issues
  • Proactive automated detection and alerts for issues with Dell SupportAssist technology*
  • Help and simple steps that show you how to:

    o Connect your device to existing networks
    o Use your operating system, including upgrading to the latest version
    o Connect to printers or other peripherals to your computer
    o Transfer or back-up your PC data Setting up anti-virus*

  • Help on popular software:

    o “Step-by-step” support for Dell branded software
    o Simple “how-to” instructions for software applications in the following categories: browser, e-mail,
       productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software
       such as Microsoft Office, McAfee Antivirus, Quicken or Adobe Photoshop
    o We will help you install, uninstall and reinstall all other software purchased from Dell not listed
       in above categorie

  • SupportAssist features and onsite service are available on specific products*

 
 Accidental Damage ServiceAccidental Damage Service*

Accidents happen – Dell can help. Minimize the unplanned expenses and downtime by protecting your Alienware system against unforeseen mishaps caused by drops, spills, surges and breaks. No matter how careful you are, accidents can happen. Help protect your Alienware system against the dangers of everyday use. Accidental Damage Service provides repair or replacement of your system for accidents, not otherwise covered by the Limited Hardware Warranty*, including:
 
Electrical surges and screen breaks — Repair or replacement of your computer in the event of an unforeseen electrical surge or accidental display break or damage.

Liquid spills — Repair or replacement of your computer in the event of an accidental liquid spill on or in unit.

Accidental drops and falls — Repair or replacement of your computer in the event of accidental drops, falls or other accidental collision. 
1-Year Limited Hardware Warranty* Plus Mail-In
Dell Premium Support 
24x7 phone access to expert techniciansYesYes
Onsite hardware repair service  No *     Yes *    
Proactive expert technical supportNoYes 
Single resource for software and hardware expertiseNoYes
How-to/help on popular software like Microsoft, Adobe, browsers and moreNoYes
Help with wired/wireless network set upNoYes
How-to for antivirus set up, data backup and moreNoYes
Automated issue detection, notification & tech response by SupportAssist technologyNoYes*