Help Me Choose: Support Package

 
  • Rapid Return for Repair after Remote Diagnosis — If your system’s issue is covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service offers 4–6 day mail-in repair for defects in materials and workmanship in your PC (expedited shipping included).

  • Premium Phone Support — With Dell™ Premium Phone Support, you’ll get “how to” support for operating system and common software applications, plus assistance related to anti-virus setup, data transfer, data backup and wireless network device setup. Whether the software is preinstalled or purchased separately from Dell.com, we can help.
    • Get expert support: Speak to an advanced technician.
    • Faster call answering times than standard phone support.
    • Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.
    • Need help with your operating system? Dell can help you restore your system back to original factory settings.
    • Connect your tablet to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.
    • Connect your peripherals to your tablet: Assistance helping you connect a printer or peripheral to your tablet. Excludes advanced Bluetooth® or WiFi connections.
    • Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new tablet or perform data backup.
    • Software assistance:
      • "Step-by-step" support for Dell-branded software
      • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows® 8 , Microsoft® Office, McAfee® Antivirus, Quicken, Adobe® Photoshop®
    • We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories