Premium Phone Support — With Dell Premium Phone Support, you’ll get “how-to” support for operating system and common software applications, plus assistance related to anti-virus setup, data transfer, data backup and wireless network device setup. Whether the software is preinstalled or purchased separately from Dell.com, we can help.
Get expert support: Speak to an advanced technician.
Faster call answering times than standard phone support.
Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.
Need help with your operating system? Dell can help you restore your system back to original factory settings.
Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.
Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes advanced Bluetooth® or WiFi connections.
Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
- “Step-by-step” support for Dell-branded software
- Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Windows® 7 , Microsoft® Office, McAfee® Antivirus, Quicken®, Adobe® Photoshop®
- We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories