Help me choose: Support package

Your Dell purchase is an investment and you want to protect it. No matter what you need, there’s a Dell service to help you get it. Additional upgrade service packages are available as well. Take a look at the services outlined here and find the package that suits you the best.
Every Dell purchase comes with a 1-Year Limited Hardware Warranty,* which covers defects in materials and workmanship in your PC. Plus, depending on the configuration you’ve selected, your system purchase may also include 1-Year In-Home Service After Remote Diagnosis.*
  • In-Home Service After Remote Diagnosis — If your system’s issue is covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1–2 business days following remote diagnosis.
In-Home Service After Remote Diagnosis* and Premium Phone Support
For added comprehensive protection, Dell’s Total Support Package upgrade lets you rest easy in the knowledge that no matter what issues you may encounter, you’re in good hands.

  • InHome Service After Remote Diagnosis — If your system’s issue is covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1–2 business days following remote diagnosis. 
  • Premium Phone Support — With Dell Premium Phone Support, you’ll get support for operating system and common software applications, plus issues relating to anti-virus setup, data transfer, backup and wireless network device setup. Whether the software is preinstalled or purchased separately, Dell has you covered.
  • Get expert support: Speak to an advanced technician.
  • Faster call answering times than standard phone support.
  • Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.
  • Need help with your operating system? Dell can help you restore your system back to original factory settings.
  • Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.
  • Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes advanced Bluetooth® or WiFi connections.
  • Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
  • Software assistance:
    • “Step-by-step” support for Dell-branded software
    • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation and software such as Genuine Windows® 7, Microsoft® Office, McAfee® Antivirus, Quicken®, Adobe® Photoshop®
    • We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories
If you have selected the Total Support Package, Dell technical support is just a phone call away with 24x7 phone support for your software and hardware issues. With faster response and less hold time, you’ll be up and running in no time. 

In-Home Service After Remote Diagnosis*

In-Home Service After Remote Diagnosis* with
Premium Phone Support

24x7 Technical Support for your hardware

Yes

Yes

In-Home Service After Remote Diagnosis*

Yes

Yes

Faster call answering times

No

Yes

Software assistance

No

Yes

How-to Questions
(data transfer, anti-virus setup, wireless network device setup, wired network device setup and more)

No

Yes