Help Me Choose: Support Services

Dell Support Services help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

Upgrade to Dell Premium Support and get even more support for your Dell PC.

Base Warranty

Limited Hardware Warranty - This system comes with Dell’s Limited Hardware Warranty.* If you encounter an issue that is covered by the warranty but cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

Dell Premium Support

Dell Premium Support - Count on fast and convenient support 24x7. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to spot issues before you do so they can resolve them quickly and get you on your way.* And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location.* You’ll appreciate personalized, hassle-free help from our friendly professionals.

Premium Support includes:
  • 24x7 phone and online support from expert technicians
  • Onsite service after remote diagnosis within 1-2 business days*
  • Expert technicians for hardware and software issues
  • Proactive automated detection and alerts for issues with Dell SupportAssist technology*
  • Help and simple steps that show you how to:
    • Connect your device to existing networks
    • Use your operating system, including upgrading to the latest version
    • Connect to printers or other peripherals
    • Transfer or back up your PC data
    • Set up antivirus protection*
  • Help with everyday software like:
    • Email programs like Outlook and more
    • Internet browsers like Internet Explorer, Firefox, Google Chrome, and more
    • Productivity software like Microsoft Office, Google Docs, Adobe, and more
FeaturesLimited Hardware WarrantyDell Premium Support
24x7 access to expert techniciansYesYes
Onsite hardware repair service*VariesYes
Proactive expert technical support No

Yes

Single source for software and hardware expertiseNoYes
How-to help on popular software like Microsoft, Adobe, browsers, and moreNoYes
Help with wired/wireless network set upNoYes
Help with antivirus set up, data backup and more*NoYes
Automated issue detection, notification and tech response by SupportAssist technology*NoYes