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Consumer Services Store

Consumer Services Store

Is your product still covered?

When you purchased your computer you received Dell’s Basic Limited Hardware Warranty which covers defects in material and workmanship. In addition, you may have chosen to purchase one or more of our premium services, Accidental Damage Service or Premium Phone Support which provides ongoing hardware and software help for up to 4 years.

Check your warranty and/or support status here to find out if your product is currently covered by your Basic Warranty or a premier service offer.

Need help now?

You can take advantage of our online self-help services or contact us to help solve your technology issue.

Fee based Services

Our fee based service offers range from a one-time fix to resolve an isolated software issue or our premier annual service offer which provides help anytime of day and we can help answer “how to” questions as they arise throughout the year.

For more information call us: 1-800-348-6147 (US) and 1-866-508-6719 (Canada)

  1. Premium Phone Support

    Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

  2. Accidental Damage Service

    Minimize out-of-pocket expenses for unplanned computer repairs due to things like liquid spills, electrical surges, falls and other accidental damage.

Self-Help Resources

  1. Premium Phone Support Services Contract

    This document explains Dell Services Description for Premium Phone Support.

  1. Warranty Renewal

    Upgrade your existing warranty contract to extend your hardware coverage.

  1. One-time Software Troubleshooting Service

    Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

  2. One-time Virus Removal Service

    Our ProSupport experts will help detect and remove viruses and/or malware so your computer gets back up and running smoothly.