Terms and conditions of sale, service and technical support (for consumer customers)

Dell (China) Company Limited Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions") For Consumer Customers in the People's Republic of China (exclude Hong Kong, Macao and Taiwan)


"Seller" means Dell (China) Company Limited.

"Buyer" means the party identified in Seller's Quotation or Invoice who is purchasing products and/or services from Seller.

"Sales Contract" means the contract in accordance with which Seller supplies products to Buyer, which shall include Dell's Terms and Conditions of Sale, Service and Technical Support (for Consumer Customers) in addition to (a) a quotation maid by Seller, accepted by Buyer and finally confirmed by Seller, or (b) an order made by Buyer and accepted by Seller.


2.1 A Sale Contract shall come into existence only when Seller has notified Buyer of Seller's acceptance of Buyer's order and such notification shall be by email or by other means as agreed to by the parties. Seller may choose not to accept any order due to shortage of supply, pricing or other error, incompatible configuration or for any other reasons, even if Buyer has made payment to Seller.

2.2 Buyer warrants that it is buying for its own internal use only and not for re-sale purposes.

2.3 Any quotation from Seller, whether confirmed by Buyer or not, shall not constitute an offer but an invitation for offer by Seller. The quotation shall constitute an order from Buyer to Seller when returned in writing to Seller with Buyer's signature and/or legally authorized chop.


3.1 All prices quoted in writing which have a period specified, are valid for the period specified on the quotation or until earlier acceptance by Buyer. Oral quotations made by Seller or written quotations which do not have a period specified, are valid only to the end of the business day upon which they are given.

3.2 The prices, payment terms and configurations of products and/or services are as expressly agreed in writing in the Sales Contract.

3.3 Unless credit terms have been expressly agreed by Seller, payment for the products or services shall be made in full before physical delivery of products or provision of services. If Buyer does not pay any due payments in accordance with stipulated payment terms, for each overdue day, a default penalty of 0.03% of the overdue amount shall be paid; the foregoing default penalty, together with the overdue amount, shall be consolidated and paid by Buyer upon Seller's urging of payment. Until Buyer fully discharges any outstanding amounts which are due and owing, Seller shall have discretion to withhold delivery of products and/or provision of services. Seller reserves the right to demand immediate payment for any products and/or services that have already been dispatched.

3.4 Unless otherwise agreed in writing by Buyer and Seller, Buyer shall make payments to Seller in accordance with the chronological order of transactions undertaken, and Seller shall have discretion to apply any amounts received from Buyer in satisfaction of any sums due and payable by Buyer (including outstanding accounts receivables).


Both parties confirm that all software provided is subject to the terms and conditions of the license agreement relating to that software. The warranty obligations of all software shall be determined in accordance with the license agreement that governs its use.


Title to and risk in the products shall pass to Buyer upon delivery of the products to Buyer or its designated receiver.


6.1 The products shall be deemed to have been delivered to Buyer upon the products reaching the designated Place of Delivery and Buyer having signed for receipt (either the Designated Receiver signing for receipt, or in circumstances where the Designated Receiver is unable to sign for receipt, Seller may agree to Buyer's signed receipt pursuant to an enterprise chop or other legally authorized chop).

6.2 Seller may modify products and/or discontinue the production of products at any time without notice as part of Seller's policy of on-going product up-date and modification. Modified or updated products will have the functionality and performance of the products ordered. Buyer accepts that Seller's policy may result in differences between the specification of products delivered to Buyer and the specification of products ordered.


7.1 In the event that the purchase price includes first time installation of the products and the installation occurs within seven days of delivery, the products shall be deemed as being accepted by Buyer upon Buyer's signature and/or chop on the "Customer Confirmation Letter" and "Installation Report". In the event that the purchase price includes first time installation of the products, but Buyer does not arrange for the installation to occur within seven days of delivery, the products shall be deemed as being accepted by Buyer on the eighth day after delivery.

7.2 In the event that the purchase price does not include first time installation of the products, Buyer may follow Return Policy to return the products to Dell and get the refund, within 7 days after the date of the receipt of the products. Buyer should afford shipping charges, and returned products must be received by Dell in as-new or as-shipped-by-Dell condition, including complete original packaging without opening and conformance to the specifications set out in the packing slip.


8.1 Unless specified otherwise, Seller warrants to Buyer that Dell branded products (excluding third party products and software), will be free from defects in materials and workmanship affecting normal use for a period of one year from invoice date ("Standard Warranty"). During this period, if Dell branded products cannot meet the Standard Warranty, Seller will be responsible for the repair or replacement of such products that have been returned from Buyer to Seller's facility.

8.2 Notwithstanding anything herein, to the extent applicable, Seller will undertake to comply with the published regulations of the People's Republic of China which are relevant to the warranty of products and after sale services and as otherwise consistent with the applicable industry standards.

8.3 This Standard Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, usage and/or storage and/or installation not in accordance with product instructions, failure to perform required preventive maintenance, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence; any attempt by any person other than Seller's personnel or any person authorized by Seller, to adjust, repair or support the products and problems caused by use of parts and components not supplied by Seller. The Standard Warranty does not cover any non-Dell branded products.

8.4 For products which Buyer has requested Seller to repair or replace in accordance with regulations relevant to the warranty of products and after sale services, Buyer shall prepay the transport charges and buy the insurances or take the risks of the products loss or spoilage during the transportation. Seller will deliver the repaired or replaced products to Buyer with the transport charges prepaid.

8.5 Buyer agrees that, in relation to non-Dell branded products purchased through Seller, where such of the products are covered by the originating manufacturer's warranty, then the Standard Warranty shall not extend to such products and such originating manufacturer's warranty shall be the sole warranty in respect of such products. Buyer shall utilize that warranty for the support of such products.


If Buyer purchases additional service to be provided by Seller, Seller will, in addition to the above Standard Warranty, provide service to Buyer in accordance with the specific terms and conditions in the additional service contract between Seller and Buyer. Seller has no obligation to provide services until Seller has received full payment for the product or service contract for which service or technical support is requested. Specific terms and conditions of service and technical support are available via the Internet on Seller's Web site at http://www.dell.com/ap/TandC/cn/en/index.htm or upon request.


10.1 Unless otherwise specified by law, Seller's total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

10.2 Seller shall not be liable to Buyer for any consequential damages arising out of or in connection with the purchase, use or performance of products or services (including in circumstances where data or software is lost, corrupted, deleted or altered, etc.)

10.3 Both parties agree: Seller may, in respect of any typographical error, clerical error or other omission in sales literature, quotations, price lists acceptances of orders, invoices or other documents or information issued by Seller, carry out corrections and the documents after correction shall govern.


Buyer acknowledges that the purchased goods licensed or sold under this agreement, which may include technology and software, are subject to the Customs and export control laws and regulations of China and the United States ("U.S.") and may also be subject to the Customs and export laws and regulations of the country in which the products are manufactured and/or received. For any authorized resale under this agreement, Buyer acknowledges that it is Buyer's sole responsibility to comply with those laws and regulations and agrees to fully abide by those laws and regulations. Further, under those laws, the goods shipped pursuant to this agreement may not be sold, leased or otherwise transferred to restricted end-users (including those on the U.S. Department of Commerce, Bureau of Industry and Security "Entity List" and other lists of denied parties) or to restricted countries (currently Cuba, Iran, North Korea, Sudan, and Syria). In addition, the shipped goods may not be sold, leased or otherwise transferred to, or utilized by an end-user engaged in activities related to weapons of mass destruction, including without limitation, activities related to the design, development, production or use of nuclear weapons, materials, or facilities, missiles or the support of missile projects, and chemical or biological weapons. In addition, Buyer agrees to indemnify, defend and hold Seller harmless from any loss, expense, penalty or claim against Seller due to Buyer's violation or alleged violation of any such applicable laws and regulations. If purchased goods are resold in violation of the foregoing restrictions, Seller shall not be obligated to provide any warranty service or technical support.


These Terms and Conditions shall be governed by and construed in accordance with the laws of the People's Republic of China. Any dispute arising in connection with these Terms and Conditions shall to the extent possible be settled through friendly consultations between the parties. If the dispute cannot be settled through consultations, either party may refer the dispute to a competent People's Court where Seller is located to resolve through litigation.


Unless otherwise mutually agreed by the parties in writing, any alteration or amendment to or in connection with the Sales Contract shall be presented in writing and takes effect only after written confirmation by signature and/or legally authorized chop.

Mar 2014 Revised Edition