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Support Services

Complex environments require true enterprise-class support

With the enterprise landscape evolving at a fast pace, pressures to introduce new technologies into your IT environment have never been greater. Keeping up with maintenance costs, multiple hardware and software vendors and increasing demands of stable system applications for productive end-user performance require time and a high level of expertise, but can produce substantial benefits to your business.

It is easier to respond to IT demands and complexities when you have the right support experts by your side. With Dell Support Services, you’ll get the expert assistance, tools and technology resources you need so you can focus on business growth and staying competitive in a landscape that is ever evolving.
Talk to Dell About Support Services

Services

  1. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  2. Dell ProSupport Plus

    Dell ProSupport Plus

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  3. ProSupport for Data Center

    Dell ProSupport Flex for Data Center

    This customized support offering allows you to adjust for growth and new technology offerings without compromising support levels.

  4. Dell Data Storage, Protection and Management

    Dell ProSupport

    Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.

  5. dell prosupport value-added services

    Specialized On-site Services

    With additional on-site staff from Dell, get the on-the-spot help you need to improve response times and implement critical projects.

  6. dell prosupport value-added services

    Proactive Maintenance

    With scheduled assessments, streamlined patch management, regular system checks and detailed reporting, you’ll prevent downtime.

  7. dell prosupport services

    Dell TechDirect

    Our intuitive online portal allows internal IT staff to obtain parts and manage tech support cases with less troubleshooting over the phone.

  8. Dell SupportAssist

    Dell SupportAssist

    Get ahead of hardware issues with Dell SupportAssist.

Resources

  1. ProSupport_9_26-H264.jpg

    Dell ProSupport Video

    Explore all the ways that ProSupport from Dell can support your business needs.

  2. 2013-aaeron-10012656.jpg

    Aareon AG - Video

    01/10/2013

    Aareon AG gains faster data access by deploying a SAP® HANA™ appliance based on Dell PowerEdge R910 servers with Intel Xeon processors.

  3. Click here to read PDF

    Pacnet Case Study

    01/04/2013

    Learn how Pacnet increased server footprint by 30 percent – while reducing energy consumption by 50 percent – to launch a new CDN solution.

  4. Click here to read PDF

    UAH Property Management, L.P. Case Study

    01/03/2013

    By leveraging Dell ProSupport Services, UAH Property Management saved staff 16,900 man-hours a year and enabled two IT employees to manage a distributed infrastructure.

  5. dell-prosupport-discussion-by-jim-roth-video.jpg

    Dell ProSupport - Reduce downtime and increase innovation

    08/08/2011

    Leverage global strategies for avoiding downtime and internal escalations.

Services

  1. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this complete support package provides hardware and software support designed to give you peace of mind.

  2. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  3. Accidental Damage Services

    Accidental Damage Service

    Minimize out-of-pocket expenses for unplanned computer repairs due to things like liquid spills, electrical surges, falls and other accidental damage.

  4. data & asset protection services

    Dell TechDirect for Enterprise

    Our intuitive online portal allows internal IT staff to obtain parts and manage tech support cases with less troubleshooting over the phone.

  5. Keep your hard drive

    Keep Your Hard Drive

    Retain complete control of your data in the case of a hard drive failure. If you need a replacement, you keep your failed drive for security purposes.

Resources

  1. ProSupport_9_26-H264.jpg

    Dell ProSupport Video

    Explore all the ways that ProSupport from Dell can support your business needs.

  2. Click here to read PDF

    Best Water Technology (BWT) Case Study

    01/03/2013

    BWT consolidated its IT infrastructure by 98 percent and ensured employees could access new services in 30 minutes.

Services

  1. dell prosupport value-added services

    ProSupport for Multivendor Software

    Access our global team of certified engineers for troubleshooting select third-party software.

One-Time Software Services

  1. One-Time Software Troubleshooting Service

    One-time fee based troubleshooting support. Get help troubleshooting software issues or get answers to “how to” questions such as PC customization, Network set up, Internet and email set up and Connect to a printer.

  2. One-Time Virus Removal Service

    Our Premium Phone Support experts will help detect and remove viruses and/or malware so your computer gets back up and running smoothly.