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ProSupport Plus for PCs and Tablets

Maximum support with minimal customer effort

Latitude 14 5000 Series Laptop                                                ProSupport Plus, Dell’s most complete* support
                                                service for PCs and tablets*, offers maximum 
                                                support with minimal customer effort. It is the 
                                                only available premium service for PCs and 
                                                tablets* that automates support to prevent
                                                issues* before they occur and quickly 
                                                resolve issues when needed.

ProSupport Plus combines all the essential      Venue 8 Pro Tablet
support needs into one support service,
reducing downtime for end users, increasing
productivity for IT and protecting valuable
assets and data.

ProSupport Plus includes:
  • 24x7 priority access to hardware and software experts
  • Same or next business day onsite* repair after remote diagnosis
  • Proactive monitoring, automated issue detection, failure* prevention, notifications and case creation enabled by SupportAssist*
  • Power to manage all your asset alerts from a single portal with TechDirect or use tools you already have like Microsoft SCOM, Remedy, KACE and OpenManage Essentials
  • Repair for accidental damages caused by surges, drops or spills
  • Keeping a hard drive after replacement to ensure data security*
  • A dedicated Technology Service Manager as your single point of contact for issue resolution and monthly reporting*.
Let Dell help you proactively monitor your PCs and tablets to keep them optimized and running at peak performance with ProSupport Plus.
*Dell ProSupport Plus with SupportAssist significantly reduced time to resolve a failed hard drive with:
  • Up to 92% less time to resolution
  • Up to 68% fewer steps in the support process

Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Click here for full report.