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Dell Networking Warranty Information

Dell networking warranty information
Dell Networking - Lifetime Limited Warranty (LLW)¹

Dell Networking PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Dell Networking N2000 Series
Dell Networking N3000 Series
Dell Networking N4000 Series
Dell Networking LLW90 Day WarrantyNext
Business Day
Optics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device.
Dell Networking X1000 Series
Dell Networking X4000 Series
Dell Networking LLW90 Day WarrantyNext 
Business Day 
Optics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device. 
PowerConnect 2800 Series
PowerConnect 3500 Series
PowerConnect 5500 Series
PowerConnect 6200 Series
PowerConnect 7000 Series
PowerConnect 8000 Series
PowerConnect 8100 Series
PowerConnect LLW90 Days WarrantyNext
Business Day
Optics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device.


Dell Networking Limited Warranty²

Dell Networking PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Dell Networking Z9xxx Series1 Year Return to Depot90 Days WarrantyReturn for repairOptics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device.

Warranty applies to the original owner and is not transferable.
Dell Networking S4810-ON, S6000-ON, S4048-ON1 Year Return to Depot90 Days WarrantyReturn for repairOptics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device.

Software warranty provided by 3rd party vendor for Non Dell OS
Dell Networking S5000 Series
Dell Networking S6000 Series
1 Year Return to Depot90 Days WarrantyReturn for repairOptics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device.
Dell Force10 Z-Series, S4810, S4820T
1 Year Return to Depot90 Days WarrantyReturn for repairOptics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device.
Dell Force10 C-Series and E-Series: Chassis and line cards1 Year Return to Depot 90 Days Warranty     Return for repair  
Dell Networking MXL and PowerEdge M I/O Aggregator3 Years Return to Depot3 Years WarrantyNext Business Day Onsite Service
Dell Networking S25 Series
Dell Networking S50 Series
Dell Networking S55 Series
Dell Networking S60 Series
5 Years Return to Depot5 Years WarrantyReturn for repairOptics, modules, fans and external power supplies are covered if purchased at time of sale and tied to the service tag of the device.

1 Year for Optics and LEDs


Dell Networking Limited Hardware Warranty & Extended Life Limited Warranty³

Dell Networking W-Series PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
W-Series - Controllers1 Year
Replacement
90 Days
Warranty
Next Business
Day Advanced Replacement
Warranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty applies to the original owner and is not transferable.
W-Series – Access Points Except[W-AP68, W-AP175 , W-IAP175]ELW
End-of-Life
plus 5-Year
Replacement
90 Days
Warranty
Next Business
Day Advanced Replacement
Warranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty applies to the original owner and is not transferable.
W-Series – Other W-AP68, W-AP175 , W-IAP1751 Year
Replacement
90 Days
Warranty
Next Business
Day Advanced Replacement
Warranty limits any power supply, antennae or accessories to one year from date of purchase.
Warranty applies to the original owner and is not transferable.
AirWave & ClearPass1 Year
Replacement
90 Days
Warranty
Next Business
Day Advanced Replacement



Extended Life Limited Hardware Warranty4

Brocade PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Brocade Switches
300, 4900, 5000, 5100, 5300
3 Years
Repair/Replace
Onsite
90 Days
Warranty
Next BusinessDay Onsite
Service
Brocade line cards, optics, and LEDs are covered for one year from purchase.
Brocade Switches (Gen5)
6505, 6510, 6520, DCX 8510
3 Years
Replacement
3 Years
Warranty
Next Business Day Parts Only
B-Series: B-FCX, B-FCXsEOL + 5 Year
Repair
EOL + 5 Years
Warranty
Next Business Day Parts OnlyWarranty excludes removable optics and LEDs Warranty not transferable.
B-Series: B-RX, B-TI24X1 Year
Repair/Replace
Onsite
1 Year
Warranty
Next Business Day Onsite
Service
Line cards, optics, and LEDs are covered for one year from purchase.
B-Series: B-8000, B-8000e, B-8510 (48 slot), B-DCX 4S, and B-MLXe3 Years
Replacement
90 Days
Warranty
Next Business Day Parts OnlyLine cards, optics, and LEDs are covered for one year from purchase.
M-Series Blade I/O Modules:
M5424, M6220, M6348, M6505, M8024-k, and Mellanox: 4001F, 4001T, 4001Q
1 Year
Replacement
1 Year
Warranty
Next Business Day Onsite
Service
Line cards, optics, and LEDs are covered for one year from purchase.
M-Series Blade I/O Modules:
M8428-k, 8/4Gbps SAN Module, Pass-Throughs, and Mellanox: M3601Q and M2401G
3 Year
Replacement
3 Years
Warranty
Next Business Day Onsite
Service



Cisco PlatformsHardwareSoftwareResponse TimeClarifications or Limitations
Cisco Catalyst 3130X, 3130G, 3032 and
Nexus Fabric Extender (B22Dell FEX)
3 Year
Replacement
1 Year
Warranty
Next Business Day Onsite Service


¹Dell Networking LLW details and disclaimers:
Select Dell Networking and PowerConnect products carry a Lifetime Limited Hardware Warranty with Basic Hardware Service (repair or replacement) for as long as you own the product. Dell Networking LLW applies to the original owner and is not transferable. Dell warrants software for a period of ninety (90) days from the date of purchase, to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. The Dell Networking LLW does not include configuration, set up, or other advanced services provided by Dell ProSupport.

The Dell Networking LLW does not apply to products purchased before first product announcement in March 2011. The Dell Networking LLW is non-transferable for all N-Series, X-Series, and PowerConnect products purchased after April 1, 2014 - dates vary by region. Contact customer service to verify if your product qualifies. See http://www.dell.com/Warranty for more details.

²Dell Networking Limited Warranty details and disclaimers
Select Dell Networking and Force10 products (including Force10) carry a Limited or Limited Lifetime Hardware Warranty. Dell warrants these products for a period of one (1), three (3) OR five (5) years, commencing from the date of original shipment by Dell Networking, that the hardware portion of the product(s) listed above ("Hardware") purchased from Dell Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a "Defect"), Dell Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware, (solely pursuant to the Hardware Return Material Authorization process describe below). The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new. Return for Repair: (7-10) business days from the time of receipt of product at repair facility. Return time may vary based on regional location and shipping restrictions.

Limited Software Warranty — Dell warrants the software for a period of ninety (90) days, three (3) OR five (5) years commencing from the date of original shipment by Dell Networking, that the software portion of the products (the "Software" as described below) purchased from Dell Networking or its authorized resellers, will perform substantially in accordance with the Dell Networking’s published specifications provided to Customer with the Software for the product purchased. If the Software fails to comply with the foregoing warranty during the applicable warranty period, Dell Networking, at its sole discretion, shall repair or replace the Software that is determined to be defective, provide a workaround for the non-conforming Software, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Software. If the Customer purchases media, Dell Networking warrants for sixty (60) days commencing from the date of original shipment by Dell Networking that the media upon which the Software is furnished shall be materially free of defects in material and workmanship under normal use. The sole and exclusive remedy of the Customer shall be replacement of software media. Dell Networking does not warrant or guarantee that the Software is free from errors or "bugs" or that the Customer will be able to operate the Software without interruption or problems or that the functions in the Software will operate in all combinations of hardware and software which may be selected by Customer or will meet Customer’s requirements. Software Warranty is provided by 3rd party vendor. Non-Dell OS will be warranted by 3rd Party that provides that software, and not by Dell Networking.
The information contained herein is subject to change without notice. The only warranties for Dell products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Dell, Inc. shall not be liable for technical or editorial errors or omissions contained herein. The warranty period is not extended if Dell repairs or replaces a warranted product or any parts. Dell may change the availability of warranties, at its discretion, but any changes will not be retroactive.
Repair/Replacement: Covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period.

³Dell Networking Limited Hardware Warranty & Extended Life Limited Warranty details and disclaimers
Select products sold by Dell Networking carry an Extended Life Limited Hardware Warranty (ELW) with Basic Hardware Service, which extends until 5 years after Dell stops selling the product model (End-of-Life or EOL), subject to the specific clarifications and limitations listed above. The Extended Life Limited Hardware Warranty is not transferrable. Dell warrants software for a period, as identified on the table (from the date of purchase), to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.

4Extended Life Limited Hardware Warranty details and disclaimers
Select Cisco and Brocade products sold by Dell Networking carry an Extended Life Limited Hardware Warranty (ELW) with Basic Hardware Service, which extends until 5 years after Dell stops selling the product model (End-of-Life or EOL), subject to the specific clarifications and limitations listed above. The Extended Life Limited Hardware Warranty is not transferrable. Dell warrants software for a period, as identified on the table (from the date of purchase), to be free from defects in material and workmanship and substantially conform to its specifications under normal authorized use consistent with product. Hardware and Software warranties do not include configuration, set up, or other advanced services provided by Dell ProSupport.


For additional information, please use the following links
http://www.dell.com/learn/us/en/19/terms-of-sale-commercial-and-public-sector-warranties

Dell Limited Warranty:

- www.dell.com/Warranty
- http://www.dell.com/learn/us/en/19/solutions/limited-hardware-warranties
- http://www.dell.com/learn/us/en/19/terms-of-sale-consumer-warranties
dell networking warranty information